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Re: DGND3700v2 on o2 / Be Broadband Problem

mulkman
Aspirant

DGND3700v2 on o2 / Be Broadband Problem

Hi,

I just received the new router today from scan.co.uk.

I am having problems getting a WAN connection with the be network. The router syncs fine but doesn't dynamically get my settings.





then when I go to home and under Internet Port section it doesn't assign IP Addresses.

I received a note in the packaging that stated the router has problems connecting to o2 and be there network.
I have tried that method aswell and there is still no luck.

I have also waited a hour before connecting the DGND3700v2.

Is this a bug and will netgear fix this in a firmware update. Really disappointed.

At the moment I have the modem connected to my old router (as a modem).

:confused:
Message 1 of 17
jmizoguchi
Virtuoso

Re: DGND3700v2 on o2 / Be Broadband Problem

you should consult with your ISP wether using this unit will okay.

some isp prefer to use their approved unit because it will guarantee to work on their network
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Message 2 of 17
keith_thfc
Tutor

Re: DGND3700v2 on o2 / Be Broadband Problem

@mulkman

I'm with Be Broadband and have just reset my DGND3700v1 from scratch again so hopefully I can help:

The DGND3700v1 has issues maintaining a connection for some of us on O2/Be but you have been lucky enough to get a v2 (which are like gold dust) so fingers crossed you won't get the same issues.

If you are on ADSL2+ (like I am) then the following is what works for me:

Basic Settings:


IP = dynamic,
DNS = Primary 87.194.255.154; Secondary 87.194.255.155


ADSL Settings:


Multiplexing Method LLC
VPI=0
VCI=101 (old network, and dynamic IP users on new network)
DSL Mode= ADSL2+

MAC address - I'm using the "Default address" which works for me so might be worth a try at your end.

(at first I expected the Dynamic DNS option to work but for some reason it didn't like it and only worked when I entered the Be DNS servers above)

Can you try the above?
Message 3 of 17
mulkman
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

I have just tryed it and it still has the same problem DSL Light Green (Synced) but Internet Light Orange.

Im pretty sure its a firmware bug and will let netgear know asap. I will wait 1hr turn all modems off then try again.


Can you give me screenshots of your setups of basic settings and ADSL. so i can cross check
Message 4 of 17
mulkman
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

I have just tryed it and it still has the same problem DSL Light Green (Synced) but Internet Light Orange.

Im pretty sure its a firmware bug and will let netgear know asap. I will wait 1hr turn all modems off then try again.


Can you give me screenshots of your setups of basic settings and ADSL. so i can cross check
Message 5 of 17
keith_thfc
Tutor

Re: DGND3700v2 on o2 / Be Broadband Problem

mulkman wrote:
I have just tryed it and it still has the same problem DSL Light Green (Synced) but Internet Light Orange.

Im pretty sure its a firmware bug and will let netgear know asap. I will wait 1hr turn all modems off then try again.


Can you give me screenshots of your setups of basic settings and ADSL. so i can cross check

Are you still on the old be* network? If they haven't contacted you then I assume you are.

Not sure how to post screenshots (what a noob) and the layout would look a little different on v1 (we don't have the v2 Netgear Genie thing) but this below was posted by Nick from the be* support team:

http://www.beusergroup.co.uk/technotes/index.php?title=Connection_settings

Basic settings:

- Does Your Internet Connection Require A Login - No
- Account Name & Domain name can be left blank as they are irrelevant
- Internet IP Address - Get Dynamically From ISP
- Domain Name Server - Use These DNS Servers and enter:

Primary DNS: 87.194.255.154
Secondary DNS: 87.194.255.155

- NAT (Network Address Translation) - Enable
- Router MAC Address - Use Default Address

Apply these settings, then access the ADSL settings option and set the following:

- Multiplexing Method - LLC-BASED
- VPI - 0
- VCI - 101
- DSL Mode - ADSL2+ (please note some versions of the Netgear firmware do not have this option, it will be detected automatically)
Message 6 of 17
Proz
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

Use default for mac and adsl 2+ instead of auto ... im on o2 and mine works fine Smiley Happy
Message 7 of 17
mulkman
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

Proz wrote:
Use default for mac and adsl 2+ instead of auto ... im on o2 and mine works fine Smiley Happy


All has now rectified I have internet connection with Be There.

Phoned Netgear support the techy knew straight away what it was.

All I had to do was select "use computer mac address" and hey it works Smiley Happy
Message 8 of 17
keith_thfc
Tutor

Re: DGND3700v2 on o2 / Be Broadband Problem

Mulkman - nice one.

Please please let us know if you have any disconnections or other issues with this device as keen to hear if this v2 avoid the v1 issues.
Message 9 of 17
mulkman
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

keith_thfc wrote:
Mulkman - nice one.

Please please let us know if you have any disconnections or other issues with this device as keen to hear if this v2 avoid the v1 issues.


Yes, will let you know if I encounter any problems with DSL.
Message 10 of 17
Meridius
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

Yep would like to know how you get on to. I would of thought the settings for this router would be the same as my dg834gt ? Apart from selecting the adsl option which mine does not have.

The mac address on the router, I have entered my old be box mac code on the back. But I changed to a static ip so that should not matter


1) Connect to the routers Management Interface (it's http://192.168.0.1 by default, the default login is admin/password)

2) Select "Basic setup" From the Left hand menu

3) When Asked "Does your ISP require a Login, Click NO

Step 4 for Dynamic IP users.
4a) If on Dynamic IP select the option "Get Dynamically from ISP."

4b) You may need to change your Router MAC Address check the box Use This MAC Address and copy the MAC from under your BeBox

Step 4 for Static IP users
4a) If ON STATIC Ip select Static IP then enter your IP/Gateway as Provided by BE*

5) Enter the DNS server addresses,
Primary DNS: 87.194.255.154
Secondary DNS: 87.194.255.155
(Or use OpenDNS/Other DNS of your choice)
NAT: Enabled

6) Click "ADSL Settings" from the left hand menu
Set the settings as shown below.
Multiplexing Method LLC
VPI=0
VCI=101
DSL Mode= ADSL2+ (Or Multimode/Auto)

This is what I have in my netgear dg834gt

When the new network come into play the settings will change to this

New Network Settings*(Not applicable until your exchange has been migrated, this won't be until at least Jan 2012. BE will inform you when your exchange changes!).

Single Dynamic

The settings do not need altering if you were on the "old network" and a Dynamic IP customer.

ADSL Settings menu:
Multiplexing Method: LLC Based
VPI: 0
VCI: 101
DSL Mode= ADSL2+ (Or Multimode/Auto)

Basic Settings menu:
Does connection require login: No
Account Name: leave blank
Internet IP address: Get dynamically from ISP
DNS Server: Get dynamically / automatically
NAT: Enabled

*n.b. You may need to wait up to an hour before BEs exchange DHCP assigns your single static IP again as it will be bound the MAC of your previous router.

Single Static

ADSL Settings menu:
Multiplexing Method: LLC Based
VPI: 0
VCI: 102
DSL Mode= ADSL2+ (Or Multimode/Auto)

Basic Settings menu:
Does connection require login: No
Account Name: leave blank
Internet IP address: Get dynamically from ISP
DNS Server: Get dynamically / automatically
NAT: Enabled

I think this is right, maybe someone can confirm.

Is this what u have in your settings. Let us know how u get on with the connection and with the wifi.
Message 11 of 17
Meridius
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

What chipset does this use
Message 12 of 17
mulkman
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

I believe it uses a broadcom chipset.

My ADSL connection is still stable running at 17hrs only a couple hrs left before DHCP Lease expires from WAN
Message 13 of 17
Rextra
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

I am thinking of buying one of these...I am in the states, how can I tell
if I'll be getting a V2 unit ?
Cheers,
Rex
Message 14 of 17
keith_thfc
Tutor

Re: DGND3700v2 on o2 / Be Broadband Problem

Rextra wrote:
I am thinking of buying one of these...I am in the states, how can I tell
if I'll be getting a V2 unit ?
Cheers,
Rex
The v2 model has "Netgear Genie" mentioned on the box as one of the key features.

See this post for a photo.

http://forum1.netgear.com/showpost.php?p=411115&postcount=187

Unless you can verify the retailer has v2 models in stock AND will definitely not send you a v1 model I would be very cautious.
Message 15 of 17
Rextra
Aspirant

Re: DGND3700v2 on o2 / Be Broadband Problem

Thank you... I'll check before I buy...
Cheers,
Rex
Message 16 of 17
keith_thfc
Tutor

Re: DGND3700v2 on o2 / Be Broadband Problem

Just wanted to say that my DGND3700v1 seems to work ok when I set my be* box (TG585v7) up in bridge mode and connect to that.

Can't view my line speed stats in the normal way but apart from that it seems rock solid & haven't seen any disconnections/other issues.

I wish Netgear had suggested this as a workaround for me like 11 months ago.....it was only on forums like these where I discovered such a thing was even possible - hence its taken me nearly 12 months to use it with any degree of reliability.
Message 17 of 17
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