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TxDoc's avatar
TxDoc
Aspirant
Dec 19, 2017
Solved

Device doesn't see Netgear 59_5GEXT

My moto z play sees the Netgear 59_5GEXT connection, and.the Netgear 59_2GEXT connection, but my ASUS zenpad 8 and 10 only see the Netgear 59_2GEXT. Why would this be? The STRONGER signal is the 5GEX...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Dec 21, 2017

    Hi TxDoc,

     

    Please make sure that the ASUS Zenpad 9 and 10 support dual band WiFi (able to connect to 2.4GHZ and 5GHz). You may refer to the product user manual.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 21, 2017

Hi TxDoc,

 

Please make sure that the ASUS Zenpad 9 and 10 support dual band WiFi (able to connect to 2.4GHZ and 5GHz). You may refer to the product user manual.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 25, 2017

    Hi TxDoc,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team