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Don’t do new firmware for Orbi rbr50

Kjmcclell73
Follower

Don’t do new firmware for Orbi rbr50

I just did the newest firmware for my Orbi and it stayed blinking white. When doing a soft reboot it no longer works at all. Netgear support told me I have to pay to get it fixed because it is out of warranty. What a scam. Now I either have to pay them or get a new router. I would have been fine if I didn’t do the new firmware. 😡
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
antinode
Guru

Re: Don’t do new firmware for Orbi rbr50

> Don't do new firmware for Orbi rbr50

 

> I just did the newest firmware [...]

 

   As always, an actual version number would be more useful than your
opinion of what's "new" or "newest" today.

 

   "did" _how_, exactly?

 

> [...] for my Orbi [...]

 

      https://community.netgear.com/t5/x/ct-p/home-orbi

 

> [...] it stayed blinking white [...]

 

   My Orbi expertise is nil, but if that corresponds to a flashing Power
indicator on a non-Orbi device, then you might be a candidate for the
TFTP recovery scheme.  See, for example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096#M102004


> [...] When doing a soft reboot it no longer works at all. [...]

 

   What does "a soft reboot" mean to you?

 

   "no longer works at all" is not a useful problem description.  It
does not say what you did.  It does not say what happened when you did
it.  As usual, showing actual actions (commands) with their actual
results (error messages, LED indicators, ...) can be more helpful than
vague descriptions or interpretations.

 

> [...] Now I either have to pay them or get a new router. [...]

 

   Perhaps not.

 

Message 2 of 3
FURRYe38
Guru

Re: Don’t do new firmware for Orbi rbr50

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

 

Try this to see if you can recover the RBR:

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.


@Kjmcclell73 wrote:
I just did the newest firmware for my Orbi and it stayed blinking white. When doing a soft reboot it no longer works at all. Netgear support told me I have to pay to get it fixed because it is out of warranty. What a scam. Now I either have to pay them or get a new router. I would have been fine if I didn’t do the new firmware. 😡

 

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