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Re: Dongle not recognized

Brewmay
Aspirant

Dongle not recognized

My N600 works just fine and my current Dell 3010 has always found and used the dongle. I have upgraded to a Dell 7010 and both machines run Win 10. However, the new machine does not recognize the dongle. I know I have to press the start button but on the new machine nothing happens. All of the USB ports work well otherwise.When I use a cable ethernet the connection is good but I do not have cable where I will be using the unit.

Is there some setting that I am missing in the newer Dell that has to be reset? 

Message 1 of 5
antinode
Guru

Re: Dongle not recognized

> Dongle not recognized

 

   What is your "Dongle"?  I certainly don't recognize it.  I can't see
it.  I don't know what "not recognized" means to you.  As usual, showing
actual actions (commands) with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.

 

> My N600 works just fine [...]

 

   What is your "N600"?  "N600" is a speed, not a model number.  Look at
the product label.

 

   The non-psychics in your audience may have approximately no idea what
you're talking about.

 

   Possibly relevant:

 

      https://community.netgear.com/t5/x/bd-p/home-wifi-adapters

Message 2 of 5
Brewmay
Aspirant

Re: Dongle not recognized

Thanks for your reply and information. At 90 I have had to do much learning about computers and terminology. Obviously, it changes far too rapidly for me to catch up.

 

I use the term dongle as I do not know what the name is. It is the small USB insert that makes my desktop WIFI capable as the Dell does not have WIFI onboard. The device links my computer to the Netgear router. Normally I have been able to insert the unit into the USB port and then hold the button on it until it flashes and is recognized by the computer. Immediately I am linked to the Internet.  It does that with the older Dell but this newer one does not seem to see it or respond to it. 

Message 3 of 5
antinode
Guru

Re: Dongle not recognized

> [...] It is the small USB insert that makes my desktop WIFI capable as
> the Dell does not have WIFI onboard. [...]

 

   Sounds like a USB-Wireless-network adapter.  You might get/find
more/better information on it in that WiFi Adapters forum linked above.

 

   You may need some software for your Windows system before it can use
the adapter.  Perhaps Windows Update can find it for you.  Perhaps a CD
was supplied with the adapter.  If not, then you might visit
http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual and/or Installation Guide.  Under
"Downloads (or "Firmware and Software Downloads") there may be Software
kit for it.  Sadly, if you can't find a model number for it, then that
may be difficult.

Message 4 of 5
Brewmay
Aspirant

Re: Dongle not recognized

Thanks and that makes sense. Will work on it.

 

Message 5 of 5
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