EX6120 not working

[johnb8]

Hi all.

It seems mt EX6120 is died, no lights at all even using on/off button does nothing. Thought it would last longer, only purchased via Amazon mid December last year.

Does anyone have the procedure for a replacement as we do need it, when all was fine it was a great boost for a slow part of the house.

Amazon just has a 'Get product Support' button against purchase which send me to Netgear site.

All help will be greatly received.

Stay safe

Johnb

[plemans · Accepted solution]

click mynetgear at the top. Register an account and then the device. From there it'll show you if your device is still within warranty/support time period. 

[plemans · Accepted solution]

click mynetgear at the top. Register an account and then the device. From there it'll show you if your device is still within warranty/support time period. 

[johnb8]

Hi , Thanks for response. As suggested, l checked and it shows my extender with Hardware support until 11/12/21. 

So l guess after looking further into it l have to obtain an RMA - what fun.

Also embarassed about the two bad typo's on original message!

Thanks again

Johnb

[michaelkenward]

Did you check that it isn't just the power adapter that has gone bad?

If you have something similar lying around – check the volts and amps – you could try that.

These are generic devices. MIght be cheaper to buy a replacement than faff around with returns.