Extender EX6120

[Pet82]

I can’t get my NETGEAR Wi-Fi Range Extender EX6120 to work with my Xfinity xFi Advanced modem. I have done factory reset and still will not work

[michaelkenward]

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@Pet82 wrote:
I can’t get my NETGEAR Wi-Fi Range Extender EX6120 to work with my Xfinity xFi Advanced modem. I have done factory reset and still will not work

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Xfinity is an Internet service provider (ISP). Most ISPs supply a range of different devices.

Which Xfinity xFi Advanced modem is this? Is it a modem router?

The EX6120 is an extender. It has to work with a router.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[plemans]

Did you set it up using the push button WPS option? 

If so, factory reset the extender  and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk