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Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

fergies
Aspirant

Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

Hi

Help needed please,

Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and the process completes, router restarts and connects to the internet, but the router still shows ver 1.1.00.38 when reconnecting.

 

I have tried several times, putting the dmg file in different locations on the pc, and every time the same result, still ver 1.1.00.38...

 

Automatic update on the router going to netgear server 1 fails to identify any new firmware version.

 

This does not seem to be the problem previously noted where there is a period in the process where the firmware sticks and I can reboot to fix as that solution suggested.

 

Suggestions and advice welcome, and a solution please???

 

Thanks

 

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 1 of 4
olympos1625
NETGEAR Moderator

Re: Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

Hi fergies,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with router. Please provide us the following information:

 

1. What is the model number of the router?

2. Where did you purchase the router?

 

Please DM us the serial number of the router.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

Oliver

Community Team

Message 2 of 4
fergies
Aspirant

Re: Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

Trying to do the Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

 

Of course this is an ebay job....Jan 2019

 

However I have had the router for years, and done at least three upgrades previously, all successful. I know this as I have the files on the pc...

 

Tried with the files in different locations on the pc, and downloaded several times...

 

Advice please

Thanks

 

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 3 of 4
olympos1625
NETGEAR Moderator

Re: Firmware upgrade 1.1.00.38 to 1.1.00.40 fails and process completes, still shows ver 1.1.00.38

Hi fergies,

 

Please DM us the serial number of the router.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

 

Message 4 of 4
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