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Having troubles resetting web login password

justinmreina
Tutor

Having troubles resetting web login password

Hi,

 How is the web username and password reset for admin login to this router? I just performed a factory reset and admin/password is also not working, thoughts? We have need to secure this interface to our device, let me know!

 

Thanks,

  Justin

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 4
justinmreina
Tutor

Re: Having troubles resetting web login password

'admin'/'password' and the serial tag's credentials are not working. Please let me know when available, I have need to setup this router's access credentials

Message 2 of 4
antinode
Guru

Re: Having troubles resetting web login password

> Model: R6400|AC1750 Smart WiFi Router

 

   Is that accurate?  Not R6400v2?  Look at the product label.  Firmware
version (if known)?  Connected to what?

 

> [...] 'admin'/'password' and the serial tag's credentials are not
> working. [...]


   Which "the serial tag's credentials"?

 

   "not working" is not a useful problem description.  It does not say
what you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for "Types of
Logins".

 

> [...] I just performed a factory reset [...]


   How, exactly?  Did the LEDs do interesting things when you did
whatever you did?

Message 3 of 4
justinmreina
Tutor

Re: Having troubles resetting web login password

lol, yes it is the v2 I did not see that option listed.

 

You are making this too **bleep**ing hard, my apologies for the language, I hope you are enjoying that. I will be visiting my Best Buy tech support next for mitigation/resolution & sad defeat, thanks(?)

 

-J-ok

 

Message 4 of 4
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