Help setting up my netgear router

[maxikensega29]

I just got FIOS turned on today, I've spent hours on hold over the past few days. I have a brand new netgear ac1600, but I can not get it to see the internet. If I plug my laptop directly into the ONT I get internet, but when I try to set up the router it tells me there is no connection available. I've been googling and digging through this sub for about two hours, I'm completely out of ideas. Can anybody help me out please?

[michaelkenward]

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@maxikensega29 wrote:

I just got FIOS turned on today, I've spent hours on hold over the past few days. I have a brand new netgear ac1600...

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Which model is that? AC1600 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

Netgear hasn't made that many AC1600 routers.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

Look for the model number on the label on the device.

Begin with the Quick Start/Installation Guide.

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@maxikensega29 wrote:

If I plug my laptop directly into the ONT ...

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Does that have a make and model?