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Help with routing issue

evollmca
Aspirant

Help with routing issue

I have been searching, but honestly am not sure what to search for. I have an interesting scenario.

I have a web service on my network that requires a valid SSL cert that I get from letsencrypt.

In order for client machines to successfully connect they must use the fully qualified name, which I think requires the traffic to be routed outside the router because it resolves to a public IP, but I am not sure.

e.g. https://mysite.com/myservice

The main thing is it works if the client is hard wired to the switch on the router, but not if they are connected via wifi.

I will try to draw it out:

[client] --> [Orbi Router wired] --> [Orbit Satellite] --> [server] (works)

[client] --> [Orbi Router wifi] --> [Orbit Satellite] --> [server] (does not work) just gets a connection timed out.

There is another scenario where it does not work, if the client is on the same switch as the server.

[client] --> [Orbit Satellite] --> [Orbi router] --> [Orbit Satellite] --> [server] (does not work)

 

Is there anything I can do, configuration wise, to get this to work, or I am just out of luck?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 5
olympos1625
NETGEAR Employee Retired

Re: Help with routing issue

Hi evollmca,

 

Good day!

 

Welcome to NETGEAR Community!
 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. When the issue is happening can you still ping your website or server? Was this working before? Can you also do a tracert on your server so we can see if where the connection drops?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

 

 

Message 2 of 5
evollmca
Aspirant

Re: Help with routing issue

From the server ping works as the name resolves to the public IP and pings the router. So I guess it is pinging the router not the server. Same with tracert. It shows one successful hop directly to the public IP. Traffic gets forwarded from the router to the server through port forwarding. It seems like nothing connected via wifi we go through the port forwarding, but anything connected directly to the router will. So, for example, when I want to connect to the server with my phone I have to switch the wifi connection from the Orbi to an old access point I connected to the Orbi router.

It has never worked with the Orbi Router, but it was working before with my Asus router that the Orbi replaced

Message 3 of 5
olympos1625
NETGEAR Employee Retired

Re: Help with routing issue

Hi evollmca, 

 

Please DM us your email address, phone number, and preferred callback date and time.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

Message 4 of 5
antinode
Guru

Re: Help with routing issue

> Model: RBR50|Orbi AC3000 Tri-band WiFi Router

 

   RBR50[v1] or RBR50v2?  Look for "Model" on the product label.
Firmware version?  Connected to what?

 

> In order for client machines to successfully connect they must use the
> fully qualified name, which I think requires the traffic to be routed
> outside the router because it resolves to a public IP, but I am not
> sure.

 

   The router should have a feature called "NAT loopback", which should
let you use the public IP (WAN/Internet) address from your LAN.  Such
traffic is handled by the router, and does not get to the outside world.


> [...] I guess it is pinging the router not the server. [...]

 

   The WAN/Internet interface on your router is the entity which has
your public IP address.  I'd expect ADVANCED > ADVANCED Home : Internet
Port : Internet IP Address to show that.  Your (unspecified) "server"
doesn't have that address, does it?


> [...] Traffic gets forwarded from the router to the server through
> port forwarding. [...]

 

   Ok.

 

> [...] It seems like nothing connected via wifi we go through the port
> forwarding, but anything connected directly to the router will.

 

   Sounds to me like a firmware defect.  Unless a "guest" wireless
network is involved, any device on your LAN, wired or wireless, should
get the same access.


> Is there anything I can do, configuration wise, to get this to work,
> or I am just out of luck?

 

   I doubt that there's any config option which would fix this.  It
should just work.

 

> [...] it was working before with my Asus router [...]

 

   That's also a clue.

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