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Re: How do I use the 'slash' Character in a user name?

Spirou141
Novice

How do I use the 'slash' Character in a user name?

Hello,

my internet provider has issued a new user name to me that is built like this:

providername/username@providername.de

When I try to enter this username in the configuration of the WNDR3700, it is changed to something like this:

providername\/username@providername.de

The added backslash alters the user name, and thus I can't connect to the Internet. Could someone tell me how to enter the user name in a way that will result in the proper string? I'd be very grateful.

Spirou141
Message 1 of 6

Re: How do I use the 'slash' Character in a user name?

In the absence of other responses, I'll take a wild guess. Try some escape sequences. Maybe octal
provider\057username@providername.de
will work.
Message 2 of 6
Spirou141
Novice

Re: How do I use the 'slash' Character in a user name?

Thank you for the idea. I tried that in several variations, octal and hexadecimal, but to no avail so far.

Problem still unsolved.

Spirou141
Message 3 of 6
jmizoguchi
Virtuoso

Re: How do I use the 'slash' Character in a user name?

contact support on this

my.netgear.com and put trouble ticket
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June Mizoguchi-
Message 4 of 6
Spirou141
Novice

Re: How do I use the 'slash' Character in a user name?

Problem has been solved by updating the firmware to V. 1.0.16.98.
Thank you to the NetGear Support Team and to the Forum Users trying to help me.

Spirou141
Message 5 of 6
jmizoguchi
Virtuoso

Re: How do I use the 'slash' Character in a user name?

Great... Thanks for the updates.... Enjoy Smiley Happy
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"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 6 of 6
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