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I can't get on to my wireless devices when my pc is on

mlipp54
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I can't get on to my wireless devices when my pc is on

My router works fine but only when my pc is not on. The ethernet cable is hooked into the pc...how can I get wireless devices to work when my pc is on?

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ElaineM
NETGEAR Employee Retired

Re: I can't get on to my wireless devices when my pc is on

Welcome to the community, @mlipp54

 

What's the exact model number and version of your router?

The router should allow Internet connection whether your PC is on or not.

It's possible that your router needs reconfiguration that's why it won't allow simultaneous Internet access.

I suggest that you reset the router to its factory default settings then reconfigure it after.

You may select the appropriate steps below on how to reconfigure the router.

 

Cable Connection

DSL Connection

 

Let us know what happens.

ElaineM
NETGEAR Community Team
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