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Internet disappears when phone in use via Netgear 49

Sue_Nelms
Follower

Internet disappears when phone in use via Netgear 49

We have an elderly Netgear49 (AC3160?).  Recently when the phone rings the internet cuts out - this may have coincided with the installation of a lifeline alarm but would not swear to it.  Somewhere I read that I could change the channel and this would sort the problem.  Does anyone have any idea how to do this?

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plemans
Guru

Re: Internet disappears when phone in use via Netgear 49

the router usually has a model number on it. Netgear49 is probably your ssid (wireless name). The AC3160 is a speed and not a model.

either way, theres the article from netgear that walks you through changing the wireless channel. 

https://kb.netgear.com/23783/Improving-2-4Ghz-Wireless-Performance-by-Changing-Channel

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
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