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Aspirant

Issues since Win 8 update! Help w/ N900

As soon as I updated my Windows 8 to 8.1 things seem to work pretty good except...... My Netgear Genie icon down in the active tray (not sure exactly what its called but in the bottom right where you click the arrow to expand) . Anyway the Netgear Genie icon stays red and says "Internet Disconnected" but I am obviously connected and all devices running off Wi-Fi are working too.
Just wondering if anyone knows a fix.

thanks in advance
Message 1 of 9
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Virtuoso

Re: Issues since Win 8 update! Help w/ N900

I think there is numerous posted in Genie application is an issues with w8.1

I would suggest to put trouble ticket with support via portal at my.netgear.com
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June Mizoguchi-
Message 2 of 9
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Virtuoso

Re: Issues since Win 8 update! Help w/ N900

http://forum1.netgear.com/showthread.php?t=87838
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June Mizoguchi-
Message 3 of 9
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Luminary

Re: Issues since Win 8 update! Help w/ N900

So you can make a informed decision; the Netgear Genie desktop application is not needed for the operation of the router. In some circumstances it can cause connection issues. The Genie desktop application can be permanently removed.

Having said that, there appears to be a solution to the Windows 8.1 update, click here.
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WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Message 4 of 9
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Aspirant

Re: Issues since Win 8 update! Help w/ N900

Thanks everyone for the replies. An auto update from Windows seems to have fixed the issue. When I restarted after update this a.m. The Genie icon is now green and says connected
Message 5 of 9
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Luminary

Re: Issues since Win 8 update! Help w/ N900

There are so many issues with Windows 8.1 that Microsoft has taken down the download for it till they can fix it.
Message 6 of 9
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Retired_Member
Not applicable

Re: Issues since Win 8 update! Help w/ N900

They should offer refunds!
Message 7 of 9
Highlighted
Luminary

Re: Issues since Win 8 update! Help w/ N900

It's not surprising that they had a "situation". Windows 8, or as I refer to it as, Windows Wait, is hideous. From the beginning W8 was a bad idea.
_____
WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Message 8 of 9
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Virtuoso

Re: Issues since Win 8 update! Help w/ N900

That is the reason I don't use windows... lol
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June Mizoguchi-
Message 9 of 9
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