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njcpalmer's avatar
njcpalmer
Follower
Jan 14, 2021

Modem and router have same IP address so cannot login to router

I am using Powerline AV500 adaptors to extend my wifi. This is all fine.

I have a Virgin Hub 3 upstairs and then through the Powerline adaptor to a Tenda router downstairs. I need to access the Tenda router to change it to channel 11 (so it can connect to the new thermostat!). However, the Hub and the router have the same IP address (192.168.0.1) and I can only access the settings for the Hub - my laptop will not give me the choice of connecting to the Tenda router.

What should I do?

Thanks.

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 14, 2021

    1. Maybe use the forum support for your actual device and not netgear? 
    2. unhook the tenda from the virgin and reboot the tenda. Then connect a device to the tenda to adjust it. 

    You have 2 routers running in router mode on your network. its called a double nat and causes issues. 

    https://kb.netgear.com/30186/What-is-Double-NAT

     

  • antinode's avatar
    antinode
    Guru
    Jan 14, 2021

    > I am using Powerline AV500 adaptors to extend my wifi. [...]

     

       Actual model numbers?  Connected to what?  (Hint: If a device has
    different types of Ethernet ports, then "connected to device" is not
    enough detail.)  What, exactly, are you "extending" with the Powerline
    gizmos?

     

    > [...] a Tenda router [...]

     

       Not a very detailed description of that device.  Or how it's
    connected or configured.

     

    > [...] I need to access the Tenda router to change it to channel 11 (so
    > it can connect to the new thermostat!). [...]

     

       Not a very detailed description of that device, either.

     

       Are you having problems getting your (unspecified) "the new
    thermostat" connected to some router or other?  What led you believe
    that the radio channel was significant?


       General advice: You might have more success if you described the
    actual problem which you are trying to solve, rather than asking how to
    implement some particular "solution" ("change it to channel 11"), which
    may have little or nothing to do with the actual problem (whatever it
    might be).

     

       Or, in the words of the philosopher Williams, "If you don't think
    too good, don't think too much."

     

    > [...] the Hub and the router have the same IP address (192.168.0.1)
    > [...]

     

       Which you determined how, exactly?  To a casual observer, that would
    seem to conflict with the previous claim that "This is all fine."

     

    > What should I do?


       My first guess would be that you should configure your (unspecified)
    "the Tenda router" as a wireless access point, rather than as a
    full-function router.  With no useful information on that device, it's
    tough to be specific about how-to.  Such a configuration would give the
    router-as-WAP a new/different LAN IP address (on the main-router LAN
    subnet), which should make it easily accessible from anyplace on your
    LAN.  (Allowing you conveniently to do all the pointless fiddling with
    it which you might want to do.)