Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Modem/router shuts off
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-03
02:44 PM
2021-08-03
02:44 PM
Modem/router shuts off
Can anyone help me with my issue? My modem/router shuts off 3-6 times a day. Comes back on in 5 mins or so. Very frustrating. I logged into the router and no updates are available. I’ve unplugged many times to restart it. There’s also orange light next to lightning bolt.
Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 1 of 7
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-03
07:23 PM
2021-08-03
07:23 PM
Re: Modem/router shuts off
You have the C6300?
do you have a screen snip of the cable connections page and the event logs?
those help show us the connection and whats been signaling the router and the ISP can remote reboot devices.
Message 2 of 7
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-04
04:46 AM
2021-08-04
04:46 AM
Re: Modem/router shuts off
I have the net gear app on my phone. I tried connecting to the router through the app and it says my router is offline. Don’t see how that is possible since I am playing call of duty and using WiFi?
Message 3 of 7
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-04
04:25 PM
2021-08-04
04:25 PM
Re: Modem/router shuts off
Does everything check out through the browser?
what "Netgear app" is it exactly? there's genie/nighthawk/etc
Message 4 of 7
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-04
06:02 PM
2021-08-04
06:02 PM
Re: Modem/router shuts off
Nighthawk app. The router/modem did not disconnect today at all. Just weird.
Message 5 of 7
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-05
02:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2021-08-06
01:08 PM
Announcements
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more