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Modem/router shuts off

Robbo82
Aspirant

Modem/router shuts off

Can anyone help me with my issue? My modem/router shuts off 3-6 times a day. Comes back on in 5 mins or so. Very frustrating. I logged into the router and no updates are available. I’ve unplugged many times to restart it. There’s also orange light next to lightning bolt.
Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 1 of 7
plemans
Guru

Re: Modem/router shuts off

You have the C6300? 
do you have a screen snip of the cable connections page and the event logs? 

those help show us the connection and whats been signaling the router and the ISP can remote reboot devices. 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 7
Robbo82
Aspirant

Re: Modem/router shuts off

I have the net gear app on my phone. I tried connecting to the router through the app and it says my router is offline. Don’t see how that is possible since I am playing call of duty and using WiFi?
Message 3 of 7
plemans
Guru

Re: Modem/router shuts off

Does everything check out through the browser? 

what "Netgear app" is it exactly? there's genie/nighthawk/etc

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 7
Robbo82
Aspirant

Re: Modem/router shuts off

Nighthawk app. The router/modem did not disconnect today at all. Just weird.
Message 5 of 7

Re: Modem/router shuts off


@Robbo82 wrote:
The router/modem did not disconnect today at all. Just weird.

You scared the thing by turning up here asking questions.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 7
Robbo82
Aspirant

Re: Modem/router shuts off

Lok
Message 7 of 7
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