Reply

My WNDR4500 is a brick !!!

Charles99
Aspirant

My WNDR4500 is a brick !!!

I received my WNDR4500 on Friday. I connected it, turned it on, and it worked fine.

Saturday morning, still worked fine.

Sunday morning this is what I find:
Lights on front of router are on.
But no wifi connectivity.
My android cellphone has a wifi analyzer app installed. I examine the wifi in this app. The app shows a wifi signal from the router but no internet connectivity to the cellphone. None of my other wifi devices have connectivity either.

I push out the power button on the router. I push in the power button. No lights on the front of the router!!! The only light is a very, very brief amber flash of light next to the internet icon on the front when I push in the power button. Then no lights anywhere on the front of the router.

I check connectivity to my desktop computer. No connection to the internet. No detection of the router (in windows 7).

I tried the router in a different room and a/c socket. No lights on the router except for the flash mentioned above.

Nothing else in my house has any problems. I live in Los Angeles. No lightning storms, no power surges.


I call netgear tech support. A hard reset is suggested with their suggested procedure for doing so. I do what I am told. No luck.
I read on the netgear website two other ways to do a hard reset. I do them. No luck.
Tech support says to replace the router for a new one because the hardware is bad.


Anyone have any other ideas before returning it?
Message 1 of 13
jmizoguchi
Virtuoso

Re: My WNDR4500 is a brick !!!

Bad power supply is expected
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June Mizoguchi-
Message 2 of 13
Reckl3ss
Aspirant

Re: My WNDR4500 is a brick !!!

yeah probably a defective power adapter. Check the specs of router's adapter (voltage , AMPs , etc.) then try a different one with the same specs if you have one at home, if its not possible then obviously it would be best to return it back to the store.
Message 3 of 13
decypher01
Novice

Re: My WNDR4500 is a brick !!!

have you tried flushing the FW?
Message 4 of 13
Charles99
Aspirant

Re: My WNDR4500 is a brick !!!

Thanks for the replies.

Regarding the firmware, the first thing I did when I received the router was to update the firmware to whatever was available last Friday. And the router worked after that until Sunday.

How can I "flush the firmware" if my computer doesn't "see" the router?
Message 5 of 13
decypher01
Novice

Re: My WNDR4500 is a brick !!!

flushing FW using TFTP Smiley HappySmiley Very Happy
Message 6 of 13
decypher01
Novice

Re: My WNDR4500 is a brick !!!

Message 7 of 13
decypher01
Novice

Re: My WNDR4500 is a brick !!!

decypher01 wrote:
flushing FW using TFTP Smiley HappySmiley Very Happy


http://support.netgear.com/app/answers/detail/a_id/18989
Message 8 of 13
jmizoguchi
Virtuoso

Re: My WNDR4500 is a brick !!!

I would say you got bad power supply when get "I tried the router in a different room and a/c socket. No lights on the router"
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June Mizoguchi-
Message 9 of 13
jmizoguchi
Virtuoso

Re: My WNDR4500 is a brick !!!

decypher01 wrote:
have you tried flushing the FW?


flushing... -->>> Flashing.. I know just miss spell,,, I hope Smiley Happy
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June Mizoguchi-
Message 10 of 13
decypher01
Novice

Re: My WNDR4500 is a brick !!!

hahaha yep! anyways thanks for the correction Smiley Very Happy
Message 11 of 13
Charles99
Aspirant

Re: My WNDR4500 is a brick !!!

I sent back via Amazon.com already so didn't get a chance to try a flush or flash.

The power supply is in two parts, with a regular power cord going into the a/c socket on one end and the other end of this cord plugs into a large black box, then from the box to another cord to the back of the router.

Amazon has already shipped out a replacement and so I will try again in a few days.
Message 12 of 13
jmizoguchi
Virtuoso

Re: My WNDR4500 is a brick !!!

The power supply is in two parts, with a regular power cord going into the a/c socket on one end and the other end of this cord plugs into a large black box, then from the box to another cord to the back of the router.


wouldn't make any difference how it hooked up been one way to plug router to AC outer either strip or wall outlet

one tips is plug straight to outlet wall is the once thing you need to do as well but I say you just had bad power supply
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June Mizoguchi-
Message 13 of 13
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