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Re: N900 Firmware Upgrade fails

GeneGolden
Aspirant

N900 Firmware Upgrade fails

My Netgear WNDR4500 v2 firmware will not download properly.
The Upgrade "downloads" but the files that are unzipped are "fragmented" and only appear as a (something).chk file
I've attempted this over several weeks/months and it's always the same.

 

What is happening???

 

Thanks,

Gene

Message 1 of 7
GeneGolden
Aspirant

Re: N900 Firmware Upgrade fails

Below are screen grabs of the file that downloads: 

#1 Original Zip file
Netgear.JPG


#2 Files after being unzipped

Netgear_2Unzipped.JPG

Message 2 of 7
ElaineM
NETGEAR Employee Retired

Re: N900 Firmware Upgrade fails

Are you getting any error when you load this on your router?

ElaineM
NETGEAR Community Team
Message 3 of 7
GeneGolden
Aspirant

Re: N900 Firmware Upgrade fails

Elaine,
I can't even get it to do anything!
It is not a valid file, only a fragmented *.chk file 

it's not like an .exe file or anything useable as far as I can tell.

 

Message 4 of 7
ElaineM
NETGEAR Employee Retired

Re: N900 Firmware Upgrade fails

@GeneGolden Did you follow these steps?

ElaineM
NETGEAR Community Team
Message 5 of 7
GeneGolden
Aspirant

Re: N900 Firmware Upgrade fails

Elaine,
Thanks for the links.
It has gotten me further than I've gotten before, but still not there.
I didn't realize that the *.chk file needed to be uploaded, rather than "opened", and seeing the "fragmented" in the info was even more confusing.
I was double-clicking it as if it would open like an .exe file.

BTW, my version of Netgear Genie crashes/freezes every time it opens (which is why I also decided to do the upgrade of the router).
It tells me a new upgrade for Genie is available, click here... but nothing happens there either!

I used your link to the 19.168.1.1 link, and it gives me a different Genie, which actually works!
My version still crashes.

Anyway, now at least, it gets to step 9, and then tells me :

This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.


I'm using the WNDR4500v2-V1.0.0.60_1.0.38.chk file that I downloaded and expanded.
My current is Firmware Version V1.0.0.54_1.0.33 , so I would think this is the next logical step.

The router is the WNDR4500v2 N900, so it is finding the right upgrade... I suppose.
This shouldn't be this difficult Smiley Happy
Now what?

Thanks,
Gene



Message 6 of 7
ElaineM
NETGEAR Employee Retired

Re: N900 Firmware Upgrade fails

That's odd.

Since you have tried the manual way of upgrading, try to use the automatic option.

Here's how.

If the same thing happens, reset the router by pushing the reset button for 10 seconds and then upgrade it again.

Keep us updated.

ElaineM
NETGEAR Community Team
Message 7 of 7
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