2020-01-16 10:17 AM
Need help getting router to work! Please
Just got spectrum service in FL. They can’t help get my wireless working. They say it must be the router. They can get a hardwire connection to my laptop. So they say it’s fine. But they can’t get a hardwire to my TV and don’t know why but say it’s not their equip. I don’t know that much about it. I have no clue what to do. It says it’s “Connected to the wireless network, but not the internet” I need help please.
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 2
2020-01-17 06:16 AM
Re: Need help getting router to work! Please
What modem did spectrum provide you? (model number)
did they also setup a router?
Firmware on the R6400?
Are you able to access the R6400 from a pc via wireless?
Message 2 of 2