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Net Gear AC1000

pathan
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Net Gear AC1000

I have a router that I have had for awhile, with no problems.  We have two laptops, a printer and my husband's cell phone.  Yesterday, my husband could no longer print from his phone.  We tried things to fix it, but then we had no printing abilities at all.  It says that the printer is not connected to the wifi.  I have turned off the router, the printer, the phone, waited and turned them on one at a time.  Nothing.  I'm almost out of my mind.  Any ideas?  

 

Thanks.

 

Pat

Model: R6080|AC1000 Dual Band WiFi Router
Message 1 of 2
antinode
Guru

Re: Net Gear AC1000

> Net Gear AC1000

 

> Model: R6080|AC1000 Dual Band WiFi Router

 

   "R6080" is the actual model number.

 

> [...] a printer [...]

 

   Not a very detailed description of anything.  Has it a maker and
model?  Any status lights?

 

> [...] We tried things to fix it, [...]

 

   Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.

 

> [...] but then we had no printing abilities at all.


   Also not a useful problem description.  It does not say what you did.
It does not say what happened when you did it.  As usual, showing actual
actions (commands) with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.

 

> [...] It says that the printer is not connected to the wifi. [...]

 

   "It"?  _What_ says what, exactly?

 

   Can any other device (like, say, "his [unspecified] phone") connect
wirelessly to the R6080?

 

> [...] Any ideas?

 

   Consult the documentation for your (unspecified) printer?  See
whether it's connected to the R6080?


   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Read.  Look for
"Attached Devices".  Does the R6080 think that your (unspecified)
printer is connected to the R6080?

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