I have 15 year old switches thar still work flawlessly. But my most recent experience with Netgear has been an eye opener. I purchased an AC4000 at Sams on February 10th, 2022. It worked until June 21st when it was dead. I checked the PS and the router was dead with the PS beink ok. After finally reaching support they want a credit card to return the router and I paid shipping. Not how you treat a senior citizen who has no use in keeping a broken router. I received a refurbished router which had the 5GHz transceiver go out yesterday and the router can no longer be accessed. So today I am taking the receipt and online case history back to Sams for a refund since I cannot reach Netgear unless I pay money. If Sams doesn't refund the amount, my lawyer is meeting me at the courthouse to file a lawsuit against netgear. This state hss laws on not honoring warranty support and about exchanging a new item with a refurbished item. I will never purchase another item from Netgear.
