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Network drops 2-3 times daily

texdrake
Aspirant

Network drops 2-3 times daily

I am a first time poster. Having some internet connections issues that I was hoping you all could help me with.

Service:

- Charter Cable Internet

Equipment:

- Arris TM822A modem
- Netgear WNDR3800 Pro (brand new) running firmware 1.0.0.51CH

Settings:

IP Address: Dynamic
DNS: Dynamic
MaC: use default

Channel: 6 (just changed it to auto this AM however)

Problem:

Charter came in and installed about 5 days ago. Since then 2-3 times daily my network will drop completely. When you look at the modem and the router they both display all the correct lights (no change from proper functioning). However, all of my devices can no longer find my network (as if I turned the router off). The only way to fix this is to cycle on/off the router and/or reset it (I have done both). Charter came out yesterday and tested the line and the modem. They state the modem has been up for over 3 days without problems (since I last powered it off) and the line was showing good function as well.

In my mind, this is a router issue as its the network that disappears not just internet access, however I had charter replace the router with an identical model BRAND NEW one and still had the problem both last night and this AM.

I have no idea what is causing this and I don't think charter does either. Thoughts?
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jmizoguchi
Virtuoso

Re: Network drops 2-3 times daily

duplicate and reported

Active should thread be used here

http://forum1.netgear.com/showthread.php?t=91267
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June Mizoguchi-
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