Channel: 6 (just changed it to auto this AM however)
Problem:
Charter came in and installed about 5 days ago. Since then 2-3 times daily my network will drop completely. When you look at the modem and the router they both display all the correct lights (no change from proper functioning). However, all of my devices can no longer find my network (as if I turned the router off). The only way to fix this is to cycle on/off the router and/or reset it (I have done both). Charter came out yesterday and tested the line and the modem. They state the modem has been up for over 3 days without problems (since I last powered it off) and the line was showing good function as well.
In my mind, this is a router issue as its the network that disappears not just internet access, however I had charter replace the router with an identical model BRAND NEW one and still had the problem both last night and this AM.
I have no idea what is causing this and I don't think charter does either. Thoughts?
Just a thought or question I guess. Are you leasing the router from charter? Sounds like it from your post. If that's the case you should call them again. When you drop are you saying the SSID disappears too, can you see other SSID's?
We know it's one device, are there more than one, if only one could be another problem other than router like a pc problem.
The modem can be up and still not work, meaning not passing anything useful but still be up according the CMTS.
I would consider purchasing your own router and see how that works. I'm not familiar with the 3800 Pro.
the 3800 PRO is just a 3800 that is Charter specific I believe.
Its not the device. All devices lose the SSID. Its not being broadcast.
Oddly enough the only change I have made in the last 2 days is to switch from Channel 6 to Auto select channel and it has been continuously online for about 40 hours now. I'm going to see if it goes 5 days before I return the new router I just bought.
