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Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
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Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
Today, for the first time, I was not able to access the online Orbi network to review and or change settings on my router and or satellite. I have accessed this site many times before with no issues. All of a sudden, today, I get into the website, but an Armor Security Software Dialogue box pops up and takes center stage preventing me for getting into any of the settings. As much as i try to close the dialogue box, I can't. With the dialogue box remaining, it does not allow me to get into the settings portion of the website (all these options are in the background and grayed out. I tried closing the dialogue box by clicking on the X in the upper right hand corner - NOTHING; I trying clicking on Do Not Remind Me Again - NOTHING. The dialogue box does not go away and stays in the forefront preventing me from getting in to review and or change my settings. Anybody ever see this and have a solution.It would be much appreciated.
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
What device are you using to access this? I've seen on some mobile devices, issues with scrolling to hit the proper selection.
Have you tried a different pc/laptop?
Switched browsers?
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
I only used my Lenovo Desktop model T730 and Dell Desktop model XPS8900 to make changes to the Orbi settings and yes, I tried both PCs and tried Google Chrome, Microsoft Edge and Firefox. Same issue. Just to be on the safe side, before I sent this response, I just tried the log in again and the same results. I can't even access the Netgear logout button, to log out I have to refresh the page and before the Armor dialogue box pops up click on the logout button; if I wait a second too long and the Armor logo dialogue box pops up I am stuck. Currently at a standstill. If you have any further thoughts, it would be most appreciated. Thanks for your interest.
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
Can you take a screen snip of the whole page?
What firmware version is your rbr50 on?
Are you using the routerlogin access or the ip address?
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
I use the router login 192.168.1.1. For some reason, historically, I had problems logging in without using the IP Address. I have firmware version 2.6.1.40. I have attached a screenshot as you requested. Again, thanks for your continued interest. Hopefully, you have some further thoughts.
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
When you attach them as photos, a moderator has to approve them. If you click "choose file" and attach them that route, then I can download them right away.
If you're in the US, there's a newer firmware. You could try that version
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
OK, sorry about that - don't use this a lot - hopefully, you can access this now. Anyway, I was aware of a newer version of the firmware, that is why I was trying to log in to begin with. Again, thanks for your time. Stay Safe in this crazy world.
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
your screenshot shows you're on version 2.5.2.4 of the firmware.
I'd try upgrading it first. See if that fixes it. If it doesn't. try a simple factory reset and reinstall.
You stay safe as well. Who would have ever thought we'd be in this situation
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
Also be sure to select "Never Remind Me Again" on the blue Armor popup window.
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Re: Orbi RBR50 AC3000 System - Cannot access online Orbi Settings
v40 is available if your in the USA or out side of the USA region.
If your only in the USA region, you can upgrade to v102:
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