Orbi rbr20 and Circle sms code

[Kristof666]

Hi

Just installed new firmware and when trying to connect to Circle, it asks for a code I am supposed to receive by SMS, but it never gets sent…

[olympos1625 · Accepted solution]

Hi Kristoff666,

Do you have another phone number? Our system has a different phone number on the profile. Please use this passcode instead 6007.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[olympos1625]

Hi Kristof666,

Welcome to NETGEAR Community!

Thank you for reaching out. Please DM us the following information so we can check on our system:

1. Serial number of the router and model

2. Registered email address

3. Phone number

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[Kristof666]

Hi

I DM’d tou but git no news. Did you get l’y message?

[olympos1625 · Accepted solution]

Hi Kristoff666,

Do you have another phone number? Our system has a different phone number on the profile. Please use this passcode instead 6007.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[Kristof666]

Hi

If the phone number you have ends with 19 83, that’s my old phone number..

[olympos1625]

Hi Kristof666,

Did the SMS code work? The phone number doesn't end with 1983.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team