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PLW1000v2 connected but no internet connection

Mikaere13
Aspirant

PLW1000v2 connected but no internet connection

Devices not connecting to internet. I have checked that all the lights on the adapters are solid green and have also pressed the factory reset button. However after all that it still says there is no internet connection when I try to connect. Not sure what else I can do?
Model: PLW1000|PowerLINE 1000 Wireless adapter
Message 1 of 4
antinode
Guru

Re: PLW1000v2 connected but no internet connection

> Model: PLW1000|PowerLINE 1000 Wireless adapter

 

      https://community.netgear.com/t5/x/bd-p/home-powerline

 

> Devices not connecting to internet. [...]

 

   _Which_ "Devices"?  When you do what?  Do these (unspecified)
"Devices" get IP addresses?  Are they connecting to your (unspecified)
router?  Other devices _are_ "connecting to internet"?

 

   A vague description of what does _not_ happen is less useful than a
clear description of what _does_ happen.

 

> [...] I have checked that all the lights on the adapters [...]

 

   To what, exactly, are your "the adapters" connected?  What, exactly,
is connected to what, exactly?  (Hint: If a device has different types
of ports, then "connected to device" is not enough detail.)  Is there a
router involved someplace?

 

> [...] Not sure what else I can do?

 

   Often a good start:

 

      https://en.wikipedia.org/wiki/RTFM

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual (at least).  Read.
Look for the LED descriptions and "Troubleshoot".  Further reading might
not hurt, either.

Message 2 of 4
Mikaere13
Aspirant

Re: PLW1000v2 connected but no internet connection

I have read the manual (doesn’t help), LED lights on both adapters are solid green (or blue), both adapters are plugged directly into wall sockets, the main adapter is connected to the main router/modem via Ethernet cable. The ISP is working normally. The wifi signal (NETGEAR_EXT) is showing up on all devices (devices being my phone and laptop...), however when I try to connect it says ‘no internet connection’. Now I’ve tried to do the factory reset on both adapters, I have changed the Ethernet cable that connects to the main router/modem, and I have plugged in both adapters next to each other. None of the above have worked. Therefore, are you going to help or continue to be a **bleep**?
Model: PLW1000|PowerLINE 1000 Wireless adapter
Message 3 of 4
olympos1625
NETGEAR Moderator

Re: PLW1000v2 connected but no internet connection

Hi Mikaere13,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. I would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

 

Name:

Email:

Phone:

Preferred schedule (atleast 2 days ahead)

Timezone:

Device Serial number: Both powerline adapters. Also, please make sure both adapters are registered to your MyNetgear account.

 

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

 

I am looking forward to your response.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

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