Password Reset on AC1600

[SteveDavisPsyD]

I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router). I know I have changed the password, but I am not sure about the login name. My other router sent me to a password recall screen, but this router is just kicking me out. How can I do a factory reset on this modem/router?

[michaelkenward · Accepted solution]

---

@SteveDavisPsyD wrote:

I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router).

Forget it. You can't update the firmware on a cable modem. Only the ISP can do that.

What’s the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Sup...

If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.

[antinode]

> I am trying to update the firmware on my modems [...]

> [...] (C6250/AC1600 WFI Cable Modem Router) [...]

   How did you propose to do that on a DOCSIS cable modem+router?  Is
there some actual problem which you are trying to solve?

> [...] My other router [...]

   Same model, or some other (unspecified) device?

> [...] How can I do a factory reset on this modem/router?

   Same as on any other Netgear router?  What did your Web search find
for terms like, say:

      netgear  router  password  reset

???

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Read.  Look for
"Factory" or "reset"?

   First, you might want to look for "firmware".

      https://kb.netgear.com/000036375

[SteveDavisPsyD]

Maybe I wasn't clear. I wanted to see if I could update my firmware (i know how to do this). I was unable to log into the router and could not remember my password. I was hoping you could help me recover my password or reset the modem. I have figured out how to reset the modem and everything is ok. Thanks.

[antinode]

> Maybe I wasn't clear. [...]

   Yup.  Still true.

> [...] I was unable to log into the router [...]

   What is your "the router"?

> [...] I have figured out how to reset the modem [...]

   What is your "the modem"?

> [...] I wanted to see if I could update my firmware (i know how to do
> this). [...]

   What is your "my firmware"?  Is it related in some way to your
"the router" or your "the modem"?

   Perhaps you know what you're doing, but evidence is sparse.

[michaelkenward · Accepted solution]

---

@SteveDavisPsyD wrote:

I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router).

Forget it. You can't update the firmware on a cable modem. Only the ISP can do that.

What’s the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Sup...

If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.