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Problems with router or internet??

TembaBavuma
Follower

Problems with router or internet??

I started having random connection problems. My internet has gone down maybe 4-5 times this week alone. This is very rare normally. I have Spectrum and have never had issues, mostly. I pay for 100mbps internet because I’m a gamer, PS5, Xbox, PC, switch. I have two smart TVs, Alexa’s, my iPhone and a tablet and my girlfriend will bring her stuff over occasionally too. I figure this is well enough as most of the stuff isn’t being used at once. I’m starting to think it’s my Netgear Nighthawk R6700v3. How do I tell if it’s faulty? It’s only a little over a year old but every time I try to check for firmware updates on the app it just says “there was a problem checking for firmware”. Does this affect my internet if I don’t update firmware? It was suppose to be easy. I just have no idea if it’s a spectrum thing or my router.

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FURRYe38
Guru

Re: Problems with router or internet??

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 2 of 3
plemans
Guru

Re: Problems with router or internet??

When you're internet is "down" what all goes on? 

Do only wireless devices drop? 

Do wired devices drop as well? 

What firmware is on the router? 

What model modem/gateway is it connected to? 

What fixes the issue when it happens?

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