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R6020 does not recognize modem

krisodavid3
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R6020 does not recognize modem

R6020 suddenly stopped recognizing the modem.  did all the cable changes. did the direct wire and comptuer works. 

called support, they said they could fix it for4 89 dollars. - so  it is fixable. 

tried to down load and it comes back corupt disc . tried several ways to down load , always the same message. 

1st 2 lights on.  did reset several times .un plugged several times.  tried the by pass. 

support wanted to cover all my eq. i told them it is all , already covered ,  there must be some simple method to get it working again, if they can do it over the phone, but wont. they did offer a web site, but if the router does not do internet, then that did nto work.

 

 

 

 

Message 1 of 2
antinode
Guru

Re: R6020 does not recognize modem

> R6020 suddenly stopped recognizing the modem. [...]

 

   "recognizing"?  What, exactly, does that mean to you?  What, exactly,
is your "the modem"?  What, exactly, is connected to what, exactly?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for the LED
descriptions and "Troubleshoot".  Further reading might not hurt,
either.

 

> called support, [...]

 

   Who/what, exactly, did you call?  The world is filled to overflowing
with (toll-free) "support" scams.

 

> [...] so it is fixable.

 

   Nice leap of faith, there.  Your optimism is impressive.


> tried to down load [...]

 

   "tried to down load" _what_, exactly?  Are you talking about a
firmware kit?  Why?

 

> [...] and it comes back corupt disc . [...]

 

   "it"?  when you did what, exactly?

 

> [...] tried several ways to down load , [...]

 

   Do you think that the non-psychics in your audience know what any of
them might be?

 

   Possibly interesting:

 

      https://community.netgear.com/t5/x/x/m-p/1721037#M124018

 

The User Manual covers firmware updates, too, but it's not obvious that
that's what you should do.

 

> 1st 2 lights on. [...]

 

   What does Netgear call those lights?

 

> [...] tried the by pass.

 

> support wanted to cover all my eq. i told them it is all , already
covered , [...]

 

   I have no idea what any of that means to you.

 

   None of that is a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.


> [...] if they can do it over the phone, [...]

 

   IF.  Have you seen "them" do that?

 

> [...] they did offer a web site, [...]

 

   Not to me.  Are you offering any clues?

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