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R6080 Firewall isn't operating correctly

Wifizombie
Aspirant

R6080 Firewall isn't operating correctly

Recently, I've been having an issue with all my devices, and my R6080 router. A few days ago, I tried to enable a Port Foward. When I found out the packets were still being dropped, I tried to enable a DMZ on the device. No effect. I've came to the conclusion that either my ISP is dropping the packets, or the settings aren't taking effect. Any feedback would be useful.


Model: R6080|AC1000 Dual Band WiFi Router
Message 1 of 13
plemans
Guru

Re: R6080 Firewall isn't operating correctly

what device is having issues? 

All of them?

One of them?

How are you testing packet drop?

is it happening over wifi? 

Over wired? 

What modem/gateway is it connected to? 

Does it have the same packet loss if directly connected ot the gateway?

Message 2 of 13
Wifizombie
Aspirant

Re: R6080 Firewall isn't operating correctly

Hi,
Currently, as far as I know, it's on all my devices. I'm using the generic Windows packet tool with some generic port scanners. It's connected to an Arris modem, and it's over wireless and wired. I can't connect directly to my modem.

Model: R6080|AC1000 Dual Band WiFi Router
Message 3 of 13
plemans
Guru

Re: R6080 Firewall isn't operating correctly

Which arris modem? 

And why can't you directly connect to the modem?

Message 4 of 13
Wifizombie
Aspirant

Re: R6080 Firewall isn't operating correctly

The modem is much older, and I can't get a model number, since I'm currently not at my house.

Model: R6080|AC1000 Dual Band WiFi Router
Message 5 of 13
plemans
Guru

Re: R6080 Firewall isn't operating correctly

understood its old. 

when you can get a model number, post it on here. 

Also, why can't you directly connect to the modem?

Message 6 of 13
antinode
Guru

Re: R6080 Firewall isn't operating correctly

> Recently, I've been having an issue with all my devices, [...]

 

   "an issue"?  Care to elaborate?

 

> [...] I tried to enable a Port Foward. [...]

 

   That could mean almost anything.  What did you actually do?  Why?  Is
there some actual problem which you are trying to solve?

 

> [...] When I found out the packets were still being dropped, [...]

 

   How, exactly, did you find out what, exactly?

 

> [...] I tried to enable a DMZ on the device. No effect. [...]

 

   "tried"?  How, exactly?  Doing port forwarding and using a DMZ server
do not go well together.

 

   None of that is a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
 

> [...] I've came to the conclusion [...]

 

   You don't seem to know enough about this stuff to make your analysis
of the problem worth anything.  What _might_ be helpful would be if you
described accurately what you're doing, and what happens when you do it.
What you think it all means is much less interesting.

 

> [...] or the settings aren't taking effect.

 

   With my weak psychic powers, I can't see any of your "the settings".
What "effect" were you expecting to detect how?

 

   For the usual problems with port forwarding, see:


      https://community.netgear.com/t5/x/x/m-p/1859106

 


> Which arris modem?

 

   The real question is whether it's a simple modem or a modem+router.
Cascading multiple routers has implications for port forwarding.

Message 7 of 13
Wifizombie
Aspirant

Re: R6080 Firewall isn't operating correctly

The issue was with port fowarding/using a DMZ. I was using the 192.168.1.1 interface and inputted all the values needed. The problem I'm experiencing is, either the settings are having no effect, (no error logs indicate errors), or my packets are being dropped before they reach my computer. As mentioned before, I used various tools to come to the conclusion. I used the DMZ and port foward seperately, and they still had no effect on the packets. The effect I was expecting is for the packets in question to not be dropped. It's a Modem + Router combo.

Message 8 of 13
antinode
Guru

Re: R6080 Firewall isn't operating correctly

> The issue was with port fowarding/using a DMZ. [...]

 

   Does that "was" mean that you've solved the problem?

 

> [...] I was using the 192.168.1.1 interface and inputted all the
> values needed. [...]

 

   What, exactly, were all those "all the values needed"?  It's nice
that you're happy with what you did, but that non-description conveys
exactly no useful information to the non-psychics in your audience.

 

> You don't seem to know enough about this stuff to make your analysis
> of the problem worth anything. [...]

 

   The same holds true for your judgement of what "all the values
needed" might be.  You might be right, or you might be wrong, but if you
keep everything secret, then we might never learn which.

> [...] As mentioned before, I used various tools to come to the
> conclusion. [...]


   Swell.  So, if I wanted to replicate your problem here, that tells me
to do what, exactly?  Also, as stated above, I'm much less interested in
your conclusion than I am in the actual evidence which led you to it.

 

> [...] I used the DMZ and port foward seperately, and they still had no
> effect on the packets. [...]

 

   Swell.  So, if I wanted to replicate your problem here, that tells me
to do what, exactly?  Also, you can't see "the packets".  I don't know
what you actually can see, but I doubt that it's packets.  Which part of
"actual" was unclear to you?

> [...] It's a Modem + Router combo.

 

> Cascading multiple routers has implications for port forwarding.

 

   Still true.

 

   With my weak psychic powers, I can't see any IP address(es) of any of
your devices, or your port-forwarding rules, or how you tested anything,
or what happened when you did whatever you did.

 

>    For the usual problems with port forwarding, see:
>
>       https://community.netgear.com/t5/x/x/m-p/1859106

 

   Did you read any of that, or answer the questions, or perform the
tests?  Or am I talking to a wall, here?

 

   If your (unspecified) "an Arris modem" is actually "a Modem + Router
combo", and its router section is active, the you'd need to do any port
forwarding on it, not on a separate R6080 router.

 

   In such a case, most likely, you'd also want to configure the R6080
as a wireless access point, rather than as a full-function router.

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual (at least).  Read.  Look for
"Use the Router as a WiFi Access Point Only".

 

> [...] Is there some actual problem which you are trying to solve?


   You might also want to consider answering some of the many
still-pending questions.

Message 9 of 13
Wifizombie
Aspirant

Re: R6080 Firewall isn't operating correctly

As far as I know, the values are the internal IP of the host, the TCP or UDP service, the external and internal port range, and service name. For tools, as stated above, I used the Command Prompt (ping + telnet) to execute commands to determine the status of a port. I used port fowarding, not triggering. Also, my modem is out-of-date. I can't access a web interface for it, as far as I know. It's an Arris TM822.

Message 10 of 13
antinode
Guru

Re: R6080 Firewall isn't operating correctly

> As far as I know, the values are the internal IP of the host, the TCP
> or UDP service, the external and internal port range, and service name.
> [...]

 

   Strangely, I still can't see any of the actual values which you might
have specified for anything.  "the host"?  Are you running some kind of
server on your (unspecified) "the host", or what?

 

> [...] I used the Command Prompt (ping + telnet) to execute commands to
> determine the status of a port. [...]

 

   Which part of "actual actions (commands) with their actual results"
did you find confusing?  Copy+paste is your friend.

 

> [...] It's an Arris TM822.

 

   Whew.  That's a modem, not a modem+router.  Should be harmless.

 

> [...] I can't access a web interface for it, as far as I know. [...]


   Have you tried "http://192.168.100.1/"?  But with a simple modem, I
doubt that it matters.

 

>    For the usual problems with port forwarding, see:
>
>       https://community.netgear.com/t5/x/x/m-p/1859106

 

   Did you read any of that, or answer any of the questions, or perform
any of the suggested tests?  Or am I talking to a wall, here?

 

>    You might also want to consider answering some of the many
> still-pending questions.

 

   Still true.  Look for "?".  Here's one example:

 

> [...] Is there some actual problem which you are trying to solve?

Message 11 of 13
Wifizombie
Aspirant

Re: R6080 Firewall isn't operating correctly

The problem I'm trying to solve is for the packets to arrive at my computer. I have a Netgear R6080 + Arris TM822. When I try to connect to google.com for example, the connection is unable to open. When I use telnet, this shows up. (I used port 1578 as a random port, for this test.) Connecting To www.google.com...Could not open connection to the host, on port 1578: Connect failed. This is the problem.


P.S.: I'm not a computer expert, so some of the imformation is difficult to interpret. Please bare with me.

Message 12 of 13
antinode
Guru

Re: R6080 Firewall isn't operating correctly

> The problem I'm trying to solve is for the packets to arrive at my
> computer. [...]

 

   That's meaningless.  _Which_ "the packets"?

 

> [...] When I try to connect to google.com for example, the connection
> is unable to open. [...]

 

   Are you trying to say that using some web browser or other, running
on some computer/device or other, a (partial) URL like "google.com"
gives you some error or other?

 

   See "As usual, [...]" above.

 

> [...] When I use telnet, this shows up. [...]

 

   "this"?  "When [you] use telnet" _how_, _what_ "shows up"?

 

   See "As usual, [...]" above.


> [...] Connecting To www.google.com...Could not open connection to the
> host, on port 1578: Connect failed. [...]

 

   I have no idea what that means.

 

> [...] This is the problem.

 

   I don't know what "This" is.

 

> P.S.: I'm not a computer expert, [...]

 

   I'd already guessed that.

 

   The less you know, the more important accurate, detailed, precise
descriptions become.  What you see, what you did, and what happened when
you did it, are what matter.  Non-descriptions like "unable" (or anything
involving "packets") often convey little or no useful information.  (In
this case, "no".)

 

   After not getting a straight answer to the most basic questions,
repeatedly, I'm worn out.  Perhaps someone else has more time to waste
this way than I.

Message 13 of 13
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