R6220 router only has 5g

[Redwoodemily]

Rebooted router this morning due to another issue with wireless printer. Now my computer can't find our wireless network. Phone and tablet connected just fine on 5G network. HP support said computer can't handle 5G and needs 2.4 or 2.5 ghz . I don't completely understand, but I run my own business and need internet access for work. Please help!!

[DexterJB · Accepted solution]

Hi @Redwoodemily,

Please make sure that the wireless SSID broadcast for the 2.4GHz band is enabled. You can check the link below.

http://kb.netgear.com/app/answers/detail/a_id/24095

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @Redwoodemily,

Please make sure that the wireless SSID broadcast for the 2.4GHz band is enabled. You can check the link below.

http://kb.netgear.com/app/answers/detail/a_id/24095

Regards,

Dexter

Community Team

[DexterJB]

Hi @Redwoodemily,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team