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R6220 wont update firmware from genie app

Rrickner
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R6220 wont update firmware from genie app

Title says it all. This genie app is stupid. The only thing that's nice is the network map so I can block people fast. But when it comes to the firmware, it is stuck on .34 and won't update to .60. It says "please wait while the firmware updates, this couod take up to a minute" but it never does? I also have issues randomly while devices accessing the internet but mostly it's an xbox and I'm sure we all know why. Any suggestions?
Model: R6220|AC1200 Smart WiFi Router with External Antennas
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DexterJB
NETGEAR Moderator

Re: R6220 wont update firmware from genie app

Hi @Rrickner,

 

You can try manually updating the router's firmware via the web UI. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/23960

 

Regards,

 

Dexter

Community Team

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Message 2 of 3

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DexterJB
NETGEAR Moderator

Re: R6220 wont update firmware from genie app

Hi @Rrickner,

 

You can try manually updating the router's firmware via the web UI. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/23960

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: R6220 wont update firmware from genie app

Hi @Rrickner,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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