R6300 not detecting Ethernet connection

[pgilliam]

model:  R6300

Suddenly the ethernet stopped on unit. I have tried 2 different ethernet cables, both good, and I have tried plugging in to every port on the back with no response. I have reset the router, my modem, checked every troubleshoot I can find. No luck. Please help.

[DexterJB · Accepted solution]

Hi @pgilliam,

1. Please try performing a loop back test to check if the ports still work. You can check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/28408

Note: you can check the Internet light for the model of your router.

2. If the loop back test shows that the ports still work, please check if the connected device on one/any of the LAN ports still get a valid IP address.

3. If it still does get a valid IP, you can try re-flashing the firmware of the router then reset and reconfigure it. You can check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @pgilliam,

1. Please try performing a loop back test to check if the ports still work. You can check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/28408

Note: you can check the Internet light for the model of your router.

2. If the loop back test shows that the ports still work, please check if the connected device on one/any of the LAN ports still get a valid IP address.

3. If it still does get a valid IP, you can try re-flashing the firmware of the router then reset and reconfigure it. You can check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB]

Hi @pgilliam,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[pgilliam]

For some reason, I have to reset my router alot!

[DexterJB]

Hi @pgilliam,

1. Does the Ethernet connection still continue to drop?

2. If you have not done it yet, you can re-flash the firmware of the router.

3. Did the loop back test come out okay?

Regards,

Dexter

Community Team

[pgilliam]

Every morning I am offline. The loop back instruction was successful. I can't figure out how to find an update. R6300v1 or v2? I find the support page is not very user friendly. Where do I find the re-flash option?

[DexterJB]

Hi @pgilliam,

If the loop back test showed that the ports work then you can try re-flashing the firmware of the router. First, make sure you know the correct version of the router as indicated on the label (has v2 for version 2, just R6300 for v1). You can check the links below on how to re-flash and reset the router.

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

Regards,

Dexter

Community Team

[DexterJB]

Hi @pgilliam,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[pgilliam]

Constantly have to reset wireless network adapter

[DexterJB]

Hi @pgilliam,

1. Is the Ethernet connection working fine now?

2. Is the issue with the wireless connectivity?

3. You can try changing the wireless channel.

Regards,

Dexter

Community Team

[pgilliam]

Wireless connectivity

How to change wireless channel?

ethernet from modem to router works fine

several times a day i have to reset my wireless adapter

[DexterJB]

Hi @pgilliam,

You can check the link below.

http://kb.netgear.com/app/answers/detail/a_id/24095

Regards,

Dexter

Community Team

[DexterJB]

Hi @pgilliam,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[pgilliam]

Yes I have to reset my network adapter at least twice a day

[DexterJB]

Hi @pgilliam,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team