R6300 updated app lockout

[Justa15]

Using iOS and just recieved new update. Now I cannot connect to box. How do I get it fixed. Old system did not allow me to change and now new update won't let me connect

[DexterJB · Accepted solution]

Hi @Justa15,

Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @Justa15,

Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

Regards,

Dexter

Community Team

[Justa15]

I did reload and just realized what I could do. i have now fixed my issue and can now connect.

[DexterJB]

Hi @Justa15,

Thank for the update and confirmation. Glad to know you got it working.

Regards,

Dexter

Community Team