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R6400 Router Support Page Mystery

I'm trying to sort out a few Support Page mysteries ...

It happens that there are two completely different download pages in support of the router I own.  It all depends upon the route through the maze you happen to choose ...

 

Path A ...

If I start here - at the Netgear home page 

https://www.netgear.com

and select Support from the menu at the bottom of the page I land here: 

https://www.netgear.com/support/ 

where I type my router model R6400 into a search box, and land here: 

https://www.netgear.com/support/product/R6400.aspx 

Where if I scroll down, I find a way to download Documents and Software. 

There are files here for a printer utility for Windows and for Mac. 

=====

 

Path B ...

If I start at the Netgear home page: 

https://www.netgear.com 

and select the Big Purple Category "Home" - I land here: 

https://www.netgear.com/home/ 

Whadaya know!  The home page has a different home page! 

From here I select Support > Downloads and land here: 

https://www.netgear.com/support/download/ 

where I search for my R6400 model, and land here: 

https://www.netgear.com/support/download/ 

[A much different-looking page [even though the url has not changed!]

Here I can download documents and software. 

There is no printer utility software available at this page, even though it services the same router as Path A. 

 

So - what's the deal? 

On the page that has the printer utility available, it says the Mac version is for Mac OS 10.9.  Does that mean *only* OS 10.9?  From OS9 10.9 foreward?  Up to OS 10.9 only? 

 

Given what we find in the Path B download page: 

Is the printer utility even necessary? 

If so, why isn't it there? 

 

Why two completely different download pages for the same product? 

 

And - by the way - what's the difference (if any) between the R6400 and R6700 Routers?

 

 

 

 

 

 



Food for thought is no substitute for the real thing. -- Walt Kelly
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 10
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Re: R6400 Router Support Page Mystery

Most of the links you posted go nowhere.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 10
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Sage

Re: R6400 Router Support Page Mystery

> Most of the links you posted go nowhere.

   Trim off the extra noise characters ("%C2%A0") at the end.

> So - what's the deal?

   Badly organized Web site?  Not such a rarity, in my experience.

> On the page that has the printer utility available, it says the Mac
> version is for Mac OS 10.9.  Does that mean *only* OS 10.9?  From OS9
> 10.9 foreward?  Up to OS 10.9 only?

   My guess would be that it was built and tested (once?) on 10.9.
Generally, on a decent OS, software will run on a newer OS version,
unless some new OS feature demands some new code to deal with it.  A
program which uses only old OS features is likely to continue working.

> [...] what's the difference (if any) between the R6400 and R6700
> Routers?

   R0300 apparently.  Compare the specs?

Message 3 of 10
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Re: R6400 Router Support Page Mystery

MichaelKenward ...

The links go nowhere? 

That's strange ...

I just used the instructions in my post to get to both of the download pages in question.  I copied and pasted the links out of my original post right into the location bar of my browser (Firefox 55.0.3) and clicked on, or added information in, the other places described - which took me directly to each of the two pages.  Is your browser displaying the links differently than what I see in the post now - which were copied and pasted from my


@michaelkenward wrote:
Most of the links you posted go nowhere.


location bar?  If this is really an RTF editor, it shouldn't be messing with the text of the links ...

 



Food for thought is no substitute for the real thing. -- Walt Kelly
Model: R6200v2|AC1200 Dual Band Gigabit Smart WiFi Router,R6400|AC1750 Smart WiFi Router
Message 4 of 10
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Re: R6400 Router Support Page Mystery

The footer in my previous reply says:

"Model: R6200v2|AC1200 Dual Band Gigabit Smart WiFi Router,R6400|AC1750 Smart WiFi Router
Message 4 of 4"
 
The router I selected (because it's the one I own) was the R6400|AC1750.  I have no idea why that other router was included in the footer.


Food for thought is no substitute for the real thing. -- Walt Kelly
Model: R6400|AC1750 Smart WiFi Router
Message 5 of 10
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Re: R6400 Router Support Page Mystery


@contrawise wrote:

MichaelKenward ...

The links go nowhere? 

That's strange ...

I just used the instructions in my post to get to both of the download pages in question.  I copied and pasted the links out of my original post right into the location bar of my browser (Firefox 55.0.3) and clicked on, or added information in, the other places described - which took me directly to each of the two pages.  Is your browser displaying the links differently than what I see in the post now - which were copied and pasted from my


@michaelkenward wrote:
Most of the links you posted go nowhere.


location bar?  If this is really an RTF editor, it shouldn't be messing with the text of the links ...

 


I never add "clickable" links in the Rich Text editor. Partly because of the issues that you experienced and because the software for this forum, bought-in from Lithium, is poorly implemented.

 

If I want to do a clickable link, I use HTML. If I want to add a "visible" link, where you can read the address I use RICH TEXT.

 

I doubt if it is "messing with the text of the links". It has never done so in my experience. Those things happen only when I get something wrong in the copy and paste process.

 

I don't use the location bar to get links, I use "right click" "Copy Tab URL"

 

I also find this to be an invaluable tool in Firefox:

 

Born Geek » Copy Link Text (CoLT)

 

I fear that CoLT will die in the never ending attempts to make Firefox unusable. Fortunately, it still work in Firefox 56.0.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 10
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Re: R6400 Router Support Page Mystery

Trying to get this straight ... When you said the links "go nowhere," I understood you to mean that they didn't properly describe the location.  Now, if I understand you correctly, you are telling me that the links aren't "live".  Do I have this right? 

 

When I created an account to use this forum, I did some browsing before posting.  Somewhere, while doing this, I came across a reccomendation to use the default, RTF editor rather than the HTML editor.  I can easily see that the forum platform is pretty dodgy, and presumed the HTML editor had known problems.  Under the circumstances, I never attempted to make the links live.  I'm just trying to use the tools at hand to let someone know the support site is laid out [whether by accident or design] in an unorthodox and confusing way. 

 

Best I can tell, the correct information is here in the post.  All I can do, as a mere user, is type the note, stuff it into the bottle, and throw it into the ocean in hope that it reaches someone who cares. 

 

As it happens, my first attempt to point out problems with the site appears to have been noticed, and the problems fixed, within a couple of days.  I figured I'd give it another try with this issue. 



Food for thought is no substitute for the real thing. -- Walt Kelly
Model: R6400|AC1750 Smart WiFi Router
Message 7 of 10
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Re: R6400 Router Support Page Mystery

 


@contrawise wrote:

Trying to get this straight ... When you said the links "go nowhere," I understood you to mean that they didn't properly describe the location.  Now, if I understand you correctly, you are telling me that the links aren't "live".  Do I have this right?

 


Why not just click the links and see where they take you? They remain broken.

 

You end up with

Page Not Found

That is because, as others have pointed out, you have not used the correct links.

 

one says

 

https://www.netgear.com/support/

 

but the link is:

https://www.netgear.com/support/%C2%A0

 

another broken pairing is:

 

https://www.netgear.com/support/download/

 

which points to:

https://www.netgear.com/support/download/%C2%A0

 

Those extra characters are regular artifacts that you will see all over the place.

 

The reason for using the rich text editor is not so much that the html editor is bust, but that it is easier to use. Just experiment. Go into the html editor, type a few carriage returns.

 

My strategy is to use the rich text editor and to switch to html when I want to check the thing and/or add html code.

 

There is, of course, the preview button for a further check.

 

I agree with you that the forum's software needs tweaking. I suspect that there are people on the case.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 8 of 10
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Sage

Re: R6400 Router Support Page Mystery

> [...] the software for this forum, bought-in from Lithium, is poorly
> implemented.

   Netgear adds its own unique(ly lame) customizations.  Like, for
example, a display region which is narrower than an 80-column punched
card (except in "PREVIEW" mode, where a line of text actually fits on a
line).

> I also find this to be an invaluable tool in Firefox:

   Using Firefox 55.0.3 (64-bit) on a Mac, simply hovering the cursor
over the bad links shows some of the spurious characters.  Right-click >
Copy Link Location, and pasting the result into some simple text editor
will show more.  Special tools really are not required.  Tools > Web
Developer > Page Source suggests that a trailing "&nbsp" might have been
the original problem.

   None of which has anything to do with the original complaint, of
course.

Message 9 of 10
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Re: R6400 Router Support Page Mystery


@antinode wrote:


   None of which has anything to do with the original complaint, of
course.


 

The original comment was about strange behaviour on the Netgear website and its connections.

 

My response was about the Netgear website and its connections.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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