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R6400 antennas

I just istalled a brand new R6400 AC1750 on my network. When I set it up one of the outer antennas just flops to the ground and won't stand at a 45 degree angle as recommended. Is there a way to tighten it, as it is not removable?

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 4
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NETGEAR Moderator

Re: R6400 antennas

Hi @dlacki,

 

There is no mechanism for you to tighten the antenna/s to the device. If you just recently purchased it, we recommend having it replaced from where you purchased it.

 

Regards,

 

Dexter

Community Team

Message 2 of 4
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Aspirant

Re: R6400 antennas

I noticed that my right-side antenna is also flopping over and seems loose at the connection point.
There doesn't seem to be a way to "tighten" it.

Is this also a hardware warranty issue as the unit was purchase at end of July, 2016?

Thanks,
Herb...

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Netgear R6400
Model: R6400|AC1750 Smart WiFi Router
Message 3 of 4
Highlighted
NETGEAR Moderator

Re: R6400 antennas

Hi @herbg,

 

We recommend contacting support to check for the hardware warranty coverage of your device.

 

Regards,

 

Dexter

Community Team

Message 4 of 4