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RBR20 connected but not downloading

65ark
Tutor

RBR20 connected but not downloading

Modem is working fine.

 

Orbit app:  Internet Speed test shows fast up/down speeds.  Internet is listed as "offline".  Network Map:  Router is pink, Satellite is green.

 

Rokus can connect to wifi and are working fine, but phones, tablets, & PCs can connect to the wifi network but cannot access the web.  

 

any suggestions?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 6

Accepted Solutions
plemans
Guru

Re: RBR20 connected but not downloading

What firmware are you on?

have you tried a simple factory reset/reinstall?

View solution in original post

Message 4 of 6

All Replies
plemans
Guru

Re: RBR20 connected but not downloading

what actual modem do you have?

Message 2 of 6
65ark
Tutor

Re: RBR20 connected but not downloading

NETGEAR CM500
Model: CM500V|Cable Modem for Internet & Voice–DOCSIS 3.0
Message 3 of 6
plemans
Guru

Re: RBR20 connected but not downloading

What firmware are you on?

have you tried a simple factory reset/reinstall?

Message 4 of 6
65ark
Tutor

Re: RBR20 connected but not downloading

the factory reset worked - thanks.

Message 5 of 6
plemans
Guru

Re: RBR20 connected but not downloading

glad to hear it!

Message 6 of 6
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