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Randomly disconnects from the internet
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We have a R6080 router installed. No modem. We lose internet connection randomly throughout the day and night. Goes offline for 1-3 minutes, then returns. Performance improves after a reboot, but steadily gets worse over the course of several days, and has to be rebooted again.
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I'll go through the list, plemans, and thank you for taking the time to help me.
It's a new router, only a couple of months old, but we've been having these issues from the start and I realize that just because it's new doesn't mean it's faultless.
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Re: Randomly disconnects from the internet
Whatt type of service are you connected to so you don't have a modem?
IE what gateway device/setup is it connected to?
Firmware on the router?
Is it all devices loosing connection, wired device, just wireless?
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Re: Randomly disconnects from the internet
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Re: Randomly disconnects from the internet
Firmware should be on the status page when you log into the router.
I found basic info on yondoo but not much for details on the setup as you needed an account. Some of the broadcast wireless setups actual have a type of minirouter built into them. Which can cause conflict becuase then theres 2 routers running on the network.
An easy way to check? Connect a switch to the ethernet coming into the home. If you can connect and run more than 1 device off that switch at a time, something handling routing.
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Re: Randomly disconnects from the internet
I called the provider, who confirmed that there is no minirouter to contend with.
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Re: Randomly disconnects from the internet
@russgoff wrote:I called the provider, who confirmed that there is no minirouter to contend with.
testing things is better than trusting phone support people.
If you're 100% sure of that then you've narrows it to:
1. the ethenet line running has issues. Try a new ethernet run and make sure its good and stable.
2. The firmware on the router is corrupt. You can try re-installing the firmware to it. A reset only removes settings, it doesn't overwrite firmware. which is were the re-install of the firmware comes in.
3. The hardware is bad. Try a old/backup router and see if it stays stable and works. If it experiences the same issues, then its not the router.
4. The wireless receiver/setup has issues. Again, try a different router if you've exhausted the other options. if it still has the issues, its the wireless receiver setup.
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I'll go through the list, plemans, and thank you for taking the time to help me.
It's a new router, only a couple of months old, but we've been having these issues from the start and I realize that just because it's new doesn't mean it's faultless.
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