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ReadyCLOUD App for Android & Apple OS

Hi

 

We've installed the Apple OS version of the ReadyCloud app to test if this is an option for working on documents remotely.

We've confirmed we have the lastest OS is on the device and we have the Office viewers for Word and Excel.

When we open up a document from within the ReadyCloud app we can view all of the information but we cannot edit the data.

We do have an option of opening with Word and then Save As but this surely defeats the object of working remotely and saving documents back to the Netgear box onsite.

 

Are we missing something here or will the app only allow you to view the data and not allow any changes to be made and saved back to the Netgear box remotely?

 

Also we need to know if this is also the case for an Android device as we don't have one to test on.

 

Thanks

 

Odette

 

Model: ReadyNAS-3100|ReadyNAS-3100
Message 1 of 4

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NETGEAR Moderator

Re: ReadyCLOUD App for Android & Apple OS

Hi @OdetteJaycock

 

Unfortunately, you have posted in a wrong board, I will be moving your post to the appropriate board to get community members and moderators in that board read your concern.

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines

View solution in original post

Message 4 of 4

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NETGEAR Moderator

Re: ReadyCLOUD App for Android & Apple OS

ReadyCloud can allow a user to add, change and delete files on the storage system by giving them Read/Write access. Please see ReadyCloud Permissions

 

You mentioned office viewers for MS Word and Excel, if you have not installed MS Office it will not let you make any changes the document.

But you opened with MS Word and Save as but you still cannot edit the document?

 

If you have MS Office then you might need to recheck the permissions you have set for the remote user that you are using for testing. The permissions set should be the same with Android devices.

Please check here for allowing permissions on ReadyCloud.

 

Hope this helps!

 

 

 

Regards

 

 

 

 

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 2 of 4
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NETGEAR Moderator

Re: ReadyCLOUD App for Android & Apple OS

Hi @OdetteJaycock

 


We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 


Regards,

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines
Message 3 of 4
Highlighted
NETGEAR Moderator

Re: ReadyCLOUD App for Android & Apple OS

Hi @OdetteJaycock

 

Unfortunately, you have posted in a wrong board, I will be moving your post to the appropriate board to get community members and moderators in that board read your concern.

 

 

Regards

Marc_V
NETGEAR Community Team

It's what you do that defines you
NETGEAR Community User Guidelines

View solution in original post

Message 4 of 4