ReadyCould not accepting MyNetGear login credentials

[rhhendrickson]

 ReadyCloud not registering R6400 claims bad user name and password even though I'm logged into the ReadyCloud portal with my NetGear credentials. I never setup a ReadyCloud account and the current firmware, V1.0.1.36_1.0.25, requests a username. I enter the email addressed used for logging into myNetGear account which works with the ReadyCloud portal login. What's missing from this exciting consolidation? /rant Since I'm long past my free 90 support window and the issue is NetGear's perhaps they should accept emails when they are having an issue instead of the customer having to pay them to alert them to issues! /rant

It seems this might not be an issue this great community can solve but perhaps a NetGear employed community moderator might happenstacne upon it and they will resolve the issue.

Thanks,

Rick

[rhhendrickson · Accepted solution]

Support took my call without charge and figured out it was a firmware issue which I was told would be corrected in the next interation.

[michaelkenward]

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It seems this might not be an issue this great community can solve .....

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You never know.

But before anyone can help they'll need to know what you are doing and where it goes wrong.

You have installed the ReadyShare app and its fails?

Oh, and what hardware do you have? Your footer lists both the R6400 and R6400v2.

[rhhendrickson]

Thank you, Michael. It is just vanilla R6400 with the latest firmware update. I have not installed the app as I don't intend to backup my PC to it.  After logging into my online MyNetGear account; the instructions direct one to go to the Advanced tab\USB\ReadyCloud page in the router interface. Once there to register the device one is presented with a pop up containing two fields; UserName and PassWord. As I never had a ReadyCloud account but just a MyNetGear account the only username I have is the email address with which I registered on MyNetGear. Thus, it appears, without a ReadyCloud 'username' the device registration process fails. My usage intent is to share with my extended family the 8,000 photos\slides\negatives I'm in the midst of scanning.

Thanks for any insights you might provide.

-Rick

[rhhendrickson · Accepted solution]

Support took my call without charge and figured out it was a firmware issue which I was told would be corrected in the next interation.