Reply

Red light on

bgcyclist
Aspirant

Red light on

My wi-fi has slowed to a crawl. My desktop computer internet is directly connected to Spectrum and it is working fine. 

There is a red light on the router that will not go out. I've changed out the cable, rebooted the modem and the router. Also used the reset button on the router, but no change. 

Streaming to Roku stops. We're restarted that too.

Has my router gone bad?

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 4
antinode
Guru

Re: Red light on

> Model: R6400|AC1750 Smart WiFi Router

 

   Is that accurate?  Not R6400v2?  Look at the product label.  Firmware
version?

 

> My wi-fi has slowed to a crawl. [...]

 

   Define "crawl"?  "My wi-fi" to what?

 

> My desktop computer [...]

 

   Not a very detailed description of anything.

 

> [...] internet is directly connected to Spectrum and it is working
> fine.

 

   Huh?  "Spectrum" is a company, not a device.  What, exactly, is
connected to what, exactly?  (Hint: If a device has different types of
Ethernet ports, then "connected to device" is not enough detail.)


> There is a red light on the router that will not go out. [...]

 

   There's a red light on my car which will not go out.  What do you
think that the problem is?  How many lights are there on your "the
router"?  Which one is your "a red light"?

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Read.  Look for the
LED descriptions and "Troubleshoot".  What does Netgear call your "a red
light on the router"?  Is it "red" or "amber"?

 

> [...] I've changed out the cable, [...]

 

   Which "the cable"?

 

> [...] rebooted the modem and the router.

 

   What is your "the modem"?  Has it a maker and model number?


> [...] Also used the reset button on the router, but no change.

 

   "used" _how_, exactly?  Did the LEDs on the router do interesting
things when you did whatever you did?  Look for "reset" in the router
User Manual.

 

> Has my router gone bad?

 

   Who could tell?  None of this is a useful problem description.  It
does not say what you have.  It does not say what you did.  It does not
say what happened when you did it.  As usual, showing actual actions
(commands) with their actual results (error messages, LED indicators,
...) can be more helpful than vague descriptions or interpretations.

 

   If your (unspecified) "the modem" is really a modem+router, then,
depending on why you are trying to use an R6400[vX] with it, you might
want to look in the R6400[vX] User Manual for a topic like "Use the
Router as a Wireless Access Point".

Message 2 of 4
bgcyclist
Aspirant

Re: Red light on

It is R6400/ AC Smart WiFi Router - it is NOT V2

When using WiFi it is taking forever for pages to load on our iPad, Mac PowerBook and TV Roku. We shut everything down but the TV Roku and movies kept stopping and reloading. This is unusual. We are not gamers. My 26" iMac is hooked up via ethernet and it is running fine. 

I use the modem supplied by Spectrum.

I did speed tests on the iMac and it is super quick. Couldn't even get the speed test to run on the PowerBook. Ran speed test on iPad and it was about half what it should be. 

Router is connected to a modem supplied by Spectrum. Can't find the model on it. It is relatively new (replaced by Spectrum in the last year).

I replaced the Ethernet Cable from the modem to the router.

I do not have a modem/router combination.

 

All this being said, I powered every device we had off. Rest modem and Router and everything appears to be working for now. After reading the manual, I sitll cannot figure out why there is one red light on the modem. It's the light on the ethernet port that connects to the Roku. Two other ports are solid white (printer and iMac). Nothing connected to 4th port so that's not lit at all which is ok. 

 

 

 

 

 

Model: R6400|AC1750 Smart WiFi Router
Message 3 of 4
antinode
Guru

Re: Red light on

> [...] After reading the manual, I sitll cannot figure out why there is
> one red light on the modem. It's the light on the ethernet port that
> connects to the Roku.

 

   Read it again?  Assuming that your "red" is the same as Netgear's
"amber", ...

 

      The LED color indicates the speed: white for Gigabit Ethernet
      connections and amber for 100 Mbps or 10 Mbps Ethernet
      connections.

 

   I'd guess that your (unspecified) "the Roku" has a 100Mb/s Ethernet
interface, because that would be much more speed than it really needs to
do its job.

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 2415 views
  • 0 kudos
  • 2 in conversation
Announcements