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Router Password doesn't match my original - hacked?

lamp44411
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Router Password doesn't match my original - hacked?

I am by standards an OLD LADY.  I easily set up my R6020 router and immediately changed the admin password to a very unique one I was given.  My AVAST says to change the Wireless network key( password) I was given.  When I log into routerlogin.net, it rejects my answers.  I am VERY aware of my 1st job and my best friend's first name.  Have I been hacked?  Has someone around me messed with this? Is there a factory reset?

 

I need things explained very simply with no techinical terms please.

 

Most grateful Special Ed Teacher

Model: R6020|AC750 Dual Band WiFi Router
Message 1 of 3
antinode
Guru

Re: Router Password doesn't match my original - hacked?

> [...] Have I been hacked? [...]

   It's hard to say without more evidence, but it's possible that some
setting or other got corrupted for some reason or other.

> [...] Is there a factory reset?

   Yes.  Visit http://netgear.com/support , put in your model number,
and look for Documentation.  Get the User Manual, and look for "Factory
Settings".  Also "Types of Logins".

   After it's been reset and reconfigured, and you've tested its access
credentials, you can watch it for changes, and see if anything
unexpected happens.  You should probably take some notes on its settings
before the reset.  You can save settings before, and restore them after
the reset, but that way you risk restoring corrupted settings.  Manually
reconfiguring the router is safer.

Message 2 of 3

Re: Router Password doesn't match my original - hacked?


@lamp44411 wrote:

My AVAST says to change the Wireless network key( password) I was given.

 


I assume that this is some pesky antivirus software. This can cause more trouble than it is worth with reports of "vulnerabilities" that are no such thing.

 

But that probably has nothing to do with the login issues.

 


@lamp44411 wrote:

When I log into routerlogin.net, it rejects my answers.

 


 

Sounds like you have been dropped into password recovery. Did you actually set that up?

 

There seems to be a bug in some devices in how Netgear has implemented password recovery. You can get locked into a close loop.

 

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.

 

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

 

Remember, there are lots of different passwords flying around. Some are there for the wifi, others are for you to get control of the router through its browser interface. You have to used the right one at the right time.

 

Unless you have set it up that way, the wifi password (passkey) won't be the one that lets you into the router's controls.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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