Reply
BucklesSupreme
Aspirant

Router Soft Resets Itself

Hi I have been having a problem with my router for some time now where I know it isn't my internet causing the problem or the modem for the internet. I am also positive that it isn't this specific router because I have had my other models of routers have this same exact issue before I bought this one. The basic problem is, is that the router will soft reset itself kind of like if you powered it off and turned it back on where all the lights on it will go off and then turn orange and it will proceed to then go through its normal steps of powering back on. Now when this happens anyone connected to the internet through the router wireless or ethernet will get disconnected for a good minute then be able to reconnect. This can also happen multiple times in a row where it will repeat this and everyone will keep getting dced. what I want to know is what could possibly be causing it. I have noticed that it happens a lot of the time when I am playing games like Dota 2 and League of Legends but I don't know if its related. I have the logs here from the router and I will post them.

[LAN access from remote] from 188.0.136.167:60744 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:43:12
[LAN access from remote] from 99.43.69.172:52387 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:42:53
[Admin login] from source 192.168.1.13, Sunday, Mar 03,2013 14:42:51
[Admin login] from source 192.168.1.13, Sunday, Mar 03,2013 14:42:35
[LAN access from remote] from 174.240.65.71:5231 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:42:00
[LAN access from remote] from 93.103.88.5:12991 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:39:48
[LAN access from remote] from 93.103.88.5:59689 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:39:48
[UPnP set event: Public_UPNP_C5] from source 192.168.1.13, Sunday, Mar 03,2013 14:39:42
[LAN access from remote] from 157.157.86.17:62817 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:38:57
[LAN access from remote] from 157.157.86.17:58077 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:38:57
[UPnP set event: Public_UPNP_C5] from source 192.168.1.13, Sunday, Mar 03,2013 14:38:51
[DHCP IP: (192.168.1.5)] to MAC address 40:25:C2:33:23:F8, Sunday, Mar 03,2013 14:38:46
[DHCP IP: (192.168.1.3)] to MAC address DC:85Smiley Very HappyE:71:C8:2E, Sunday, Mar 03,2013 14:38:25
[DHCP IP: (192.168.1.2)] to MAC address 8C:A9:82:82:3D:34, Sunday, Mar 03,2013 14:38:22
[DHCP IP: (192.168.1.4)] to MAC address 28:E0:2C:BE:4E:3F, Sunday, Mar 03,2013 14:35:31
[LAN access from remote] from 179.165.23.133:49584 to 192.168.1.13:26389, Sunday, Mar 03,2013 14:35:17
[UPnP set event: Public_UPNP_C5] from source 192.168.1.13, Sunday, Mar 03,2013 14:34:58
[UPnP set event: Public_UPNP_C5] from source 192.168.1.13, Sunday, Mar 03,2013 14:34:05
[DHCP IP: (192.168.1.4)] to MAC address 28:E0:2C:BE:4E:3F, Sunday, Mar 03,2013 14:33:33
[Time synchronized with NTP server] Sunday, Mar 03,2013 14:30:59
[UPnP set event: Public_UPNP_C5] from source 192.168.1.13, Sunday, Mar 03,2013 14:30:55
[DHCP IP: (192.168.1.3)] to MAC address DC:85Smiley Very HappyE:71:C8:2E, Sunday, Mar 03,2013 14:30:53
[DHCP IP: (192.168.1.2)] to MAC address 8C:A9:82:82:3D:34, Sunday, Mar 03,2013 14:30:50
[Internet connected] IP address: 69.136.80.123, Sunday, Mar 03,2013 14:30:49
[Internet disconnected] Sunday, Mar 03,2013 14:30:47
[Initialized, firmware version: V1.0.1.20_1.0.40] Sunday, Mar 03,2013 14:30:43


Can anyone tell me from all this information what could be causing this issue and what I have to do to get rid of it once and for all because frankly this is the only issue with my connection and I would like it taken care of. Any help is appreciated.
Message 1 of 15
jmizoguchi
Virtuoso

Re: Router Soft Resets Itself

Been already said other router did same thing so I would say you need to check malware on computer first.

suspect is the device on network that uses 192.168.1.13

[Internet connected] IP address: 69.136.80.123


if your previous router was not using same public IP then checking the computer for malware is suggested
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 2 of 15
BucklesSupreme
Aspirant

Re: Router Soft Resets Itself

I am pretty sure that the routers I have been using have all been assigning themselves as 192.168.1.1 and the modem is 192.168.2.1. So I don't know if that could be something.

As for the computer with malware, what good program could I use to check that? Because I am pretty sure I have checked my computer for malware before. My computer is the one assigned as 192.168.1.13. I just want to make sure I don't have anything that could be messing with my connection.
Message 3 of 15
jmizoguchi
Virtuoso

Re: Router Soft Resets Itself

192.168.1.13:26389


All the log shows in RED so there is likely that running. I would stop all the background you know etc also by remove from the network and use different pc and check the log.
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 4 of 15
BucklesSupreme
Aspirant

Re: Router Soft Resets Itself

Do you know if it could be a specific program that is running that is causing that? Because it happens randomly not like everyday. It will happen randomly anytime between a few days of happening or like this time it hadn't happened in almost a month. It doesn't have a really set pattern and we all have our computers connected. I have 3 roomates that all have computers themselves as well as me and one other person both have xboxs that we can connect with as well.

I don't know how I could diagnose it as my specific computer having the problem as there doesn't seem to be anything that I am using everytime the router does this and if this program was always running and was causing it wouldn't it happen more often than like every day at least?
Message 5 of 15
jmizoguchi
Virtuoso

Re: Router Soft Resets Itself

This not standard ports used by common application

Not all malware will constantly talks to external servers. Some gets dormant and comes back.
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 6 of 15
Devor
Luminary

Re: Router Soft Resets Itself

You do run a software firewall and a Anti-Virus program on your computer, don't you? You don't just rely on the router for all protection, right? You do use WPA2-PSK [AES] for the wireless on both radios with a long random unique passphrase for each radio, correct? You can account for all the connected IP and MAC addresses, yes? You have WPS disabled, surely? Any p2p software?

Just some questions that came to mind as I read your post. You could run Malwarebytes and see if anything turns up. If something does turn up, be careful what you delete. If you are uncertain, post a question in their forum.

I didn't read the whole thing, but see if this here is of any help.
_____
WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Message 7 of 15
JosephB
Aspirant

Re: Router Soft Resets Itself

BucklesSupreme,

If the antivirus/anti-malware scanning pgms (malwarebytes, etc) come back clean, you might be effected by power fluctuations. Power voltage level could be dropping quickly and then back up again causing Router to reboot, especially since you said you have had the same problem with other brands of routers in the past. Do you notice lights quickly blinking when the Router Reboots ? Even if you don't, the power drops may be happening quickly.
.... Do you have Router pluuged into a UPS ?
.... Best to intstall a UPS and plug the Router into the UPS as it will ensure regualted voltage during power drops, as well as, giving you power for a time during a power outage.
Message 8 of 15
jmizoguchi
Virtuoso

Re: Router Soft Resets Itself

you might be effected by power fluctuations. Power voltage level could be dropping quickly and then back up again causing Router to reboot, especially since you said you have had the same problem with other brands of routers in the past.


That is unlikely.
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 9 of 15
BucklesSupreme
Aspirant

Re: Router Soft Resets Itself

I ran a Malware scan and got rid of two things that I know weren't on my computer for as long as the problem has been happening. Does anyone know if games that use a remote server like League of Legends and Dota 2 could cause something like that. I am not sure what else it could be but thats why I am asking here. I have tried plugging it into a different outlet in case that was the problem but it happens when plugged into different outlets also. Any other ideas?
Message 10 of 15
jmizoguchi
Virtuoso

Re: Router Soft Resets Itself

I have tried plugging it into a different outlet in case that was the problem but it happens when plugged into different outlets also.


What may you think that would change? power outlet? no..

even change LAN port to the router will be the same.


Game will not cause an issues but do creates lots traffic because of the server and sessions.

Malware comes from downloading
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 11 of 15
onebyside
Novice

Re: Router Soft Resets Itself

Is the present router or were the routers from the past plugged directly into the wall outlet or perhaps into the same power bar? If not the power bar, wall outlet.....?
Message 12 of 15
BucklesSupreme
Aspirant

Re: Router Soft Resets Itself

They were all shown o have the same issue when plugged directly into the Comcast Modem I have and I have replaced the modem before so it has happened with two different modem models and only seems to happen when one of my routers is plugged into the modem at my apartment specifically. So only happens when plugged into modem that I have switched out before and only at the apartment I live at currently as well as with different routers as well. Its a stupid complicated problem. All routers will reset like they were unplugged, lights go out orange lights then come on and it does its normal booting up routine. Only when plugged directly into the modem that is plugged into the internet wire. I have tested with a router plugged directly into the modem and another router plugged through the ethernet of the first router and only the one that is plugged into the internet directly has the issue. I am not sure what to make of it.
Message 13 of 15
jmizoguchi
Virtuoso

Re: Router Soft Resets Itself

Things are way complicated by bring more stuff in.

I would REMOVE the PC (192.168.1.13) for long duration, and check the log from trusty PC and if log is gone then you know the issues it's PC
VPN Case Study

VPNCASESTUDY.COM

"Our Second To None VPN Related Setup Case Study[/COLOR][/URL]

"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 14 of 15
BucklesSupreme
Aspirant

Re: Router Soft Resets Itself

I just had an episode where the router reset itself enough times in a row that it put itself back at default factory name and password. I am not sure if this indicates anything of note but it has happened before and I forgot it did. But now that it happened again I had hoped it would reveal something of note.
Message 15 of 15
Top Contributors
Discussion stats
  • 14 replies
  • 46855 views
  • 0 kudos
  • 5 in conversation
Announcements