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Router is blocking access to security camera

Router is blocking access to security camera

I have R6400 router and a Samsung/Wisenet SNH-V6410PN (https://www.cnet.com/reviews/samsung-smartcam-pt-review/) security camera.

Using the Wisenet SmartCam+ app, I can access a live camera feed or watch recordings of events (i.e., when something makes a noise/moves it records to the SD card). This works fine when I am home and connected to my network.

However, when I am not home, I have problems. I can still see the live feed, but it will never let me watch the recordings. I get a message "Failed to play due to concurrent access or network instability. Please check the network status of your camera and terminal."

When every I open up the video feed, the router thinks it is a network attack!

[DoS attack: STORM] (2173) attack packets in last 20 sec from ip [*REDACTED SPRINT IP*], Sunday, May 12,2019 00:44:59
[DoS attack: STORM] (1) attack packets in last 20 sec from ip [*REDACTED SPRINT IP*], Sunday, May 12,2019 00:44:38

This didn't always used to be the case! I have had the router longer than I have had the camera. How do I fix this?

(I have already tried the idiotic idea of disabling DoS protection, it doesn't fix the problem)
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 4
antinode
Guru

Re: Router is blocking access to security camera

   Do you think that starting multiple threads for one problem is the
best way to proceed?

 

      https://community.netgear.com/t5/x/x/m-p/1749982

 

> I have R6400 [...]

 

   Firmware version?

 

> This didn't always used to be the case! I have had the router longer
> than I have had the camera. [...]

 

   Did a firmware update trigger the problem?

 

> (I have already tried the idiotic idea [...]

 

   Yeah, insults are sure to help.

Message 2 of 4

Re: Router is blocking access to security camera

Several days had passed and I was getting no help. Another thread was my only recourse. The guy in the other thread would only suggest removing DoS protections despite my objections to doing so. When I asked for another suggestion, he would not give one. The snark was merited.

It is V1.0.1.46_1.0.32. It is set to automatically update firmware, so I don't know if a firmware revision did it.
Message 3 of 4
antinode
Guru

Re: Router is blocking access to security camera

> [...] Another thread was my only recourse. [...]

 

   Not really.

 

> [...] It is set to automatically update firmware, so I don't know if a
> firmware revision did it.

 

   You could try loading older firmware.  Disable the auto-update, then
visit http://netgear.com/support , put in your model number, and look
for Downloads.  (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".)  Find the kit(s).
Download the kit(s) you want.  Read the "Release Notes" file for
instructions.

Message 4 of 4
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