Setting up a router

[magrace50]

Call for help while setting up my router. Left a call back number and when help called they said I needed 'security' that was not the same as a vpn. I ended up paying $250 for 'security', but got no extra software, download, etc that would suggest they did anything other than troubleshoot my router. Said I needed the new 'security' b/c of a law passed in 2016. This can't be legit, but I trusted it because it was the call back from Netgear. It just feels like a scam.

[plemans]

Many people google for a support number. There isn't a direct number. 

You click on "mynetgear" at the top, register an account and the device. From there you can contact support.

If you googled for a number (or found it somehow else), you likely did get a scam/con site. 

I'd put a stop on the payment you made and dispute it. 

If it was a new purchase, support is free for the first 90 days. 

If you're after the 90 days, netgear goes through gearhead. 

And the plan prices you were given don't match with gearheads. 

https://gearhead.netgear.com/

I'd be betting on you called a non-legit numer. 

Again, dispute the charge.

If you need to contact netgear, follow what I outlined above. 

FYI, there's no law in 2016 saying you needed security. 

[magrace50]

Thanks for the response. I called the number listed on the NetGear site and got their list of press # for this or that. They have been calling to make sure I was satisfied, which I didn't think spammer do. I'm confused.

[plemans]

Netgear doesn't have one listed on their site. 

if you didn't go through the mynetgear process, you probably got a scam/con site. 

[magrace50]

I wasn't on their site because I didn't have internet. I used my phone to look up their customer service. It must have been a fake Netgear site.