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Smart tv connection errror

Hello, I have an R6120 router. I just got a TCL Smart TV.

When I enter my password for my wifi it gives me an error message.

The password is correct so I know that isnt it.

The other error message asks if my router blocks unknown MAC addresses.

I do not know how to find this out and I cannot find where I can add the specific address they gave...




Model: R6120|AC1200 Dual Band WiFi Router
Message 1 of 2

Re: Smart tv connection errror

What error message is your tv giving you?

If your wifi password has any special characters or spaces in it, remove them as it can cause issues with certain devices. 

What firmware is on your router?

Modem you're using? 

Are you using any parental controls, disney circe, netgear armor, etc?

Message 2 of 2