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Hello, I had posted a question earlier about a problem I was having with the new Wi-Fi router I bought from Netgear. My old router was a Belkin router and when I disconnected that to hook up the Netgear, the Netgear wouldn't let me connect to the internet? When I plugged in the old Belkin the same thing, no internet? I'm not sure if anyone has seen my earlier post or not, but I'd like to ask how can I contact Netgear support? Thank you
Thanks for your reply! I do have cable internet, but I'm embarrassed to say that I am not computer savvy and not sure how to do exactly what you've said? You also had said that I would need to do the set up on the Netgear router and again I'm not sure about what to do? I'm sure you've never come across someone that needs the basics explained to him like I'm asking you to do for me, but I'm hoping to learn more from people like yourself. Thanks again
What kind of internet service do you have cable or dsl? If you have cable internet you have to reboot the modem and after it connects to the internet then you connect your router to it. Of course you still need to run the setup on your router so it can detect your internet coming from the modem.
Thanks for your reply! I do have cable internet, but I'm embarrassed to say that I am not computer savvy and not sure how to do exactly what you've said? You also had said that I would need to do the set up on the Netgear router and again I'm not sure about what to do? I'm sure you've never come across someone that needs the basics explained to him like I'm asking you to do for me, but I'm hoping to learn more from people like yourself. Thanks again
Well I don't know if your router came with a setup disc that you can use, but I'm pretty sure it came with instructions on how to set it up. Let us know since there's a few steps to do the setup.
Thanks again for your reply. No there wasn't any set up disk all that came with the router was a ethernet cable and a one page pamphlet and on the front cover was a link for a Nighthawk App for a smart phone which Idon't have(still stuck with an antique flip phone) On the back cover was a link for www.netgear .com/support, but that was it?
Once again thank you for taking the time to help me with all of this. Everything seems to be working fine now(knock on wood). The only problem I had which I'm not sure is resolved yet is when they asked for two security questions and their answers. I had answered them but later they asked for them again, but when I typed in the answers it said that they didn't match the ones I entered before. I rechecked the spelling of the answers and they were fine. So I don't know if that will make a whole lot of difference would it? I don't even know how to get back to that page now anyway? I thought I had bookmarked it but it doesn't come up in my bookmarks? Any suggestions? Thanks again!!!
Hello Again, I just found out another problem which is the laptop that I have won't connect to the internet? When I scroll down the list of available networks and come to mine, it asks me for the 'network security' code and I have no idea what that is or where I can find it? Any ideas on how to help me(again)? Thanks
When I scroll down the list of available networks and come to mine, it asks me for the 'network security' code and I have no idea what that is or where I can find it?
What asks for that code? Something that connects you to the wifi?
If you have not tried it, the password for your router's SSID is on the label on the back of the router.
See the section Join the WiFi Network of the Router in the manual.
