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@ElaineM- Where can I get the NDA to sign so I can have a copy of the beta. I still can't understand why there has not been a production releace of the firmware in over 6 months of having this problem. Can you explain?
@ElaiinM - Now your wonderful support team will not give me access to the beta firmware. Here is the resolution from the latest case I opened. You know that this issues has been around since April of 2014? Yes, nearly two years without a resolution. I have never in my 30 years in IT had a major player in the networking field allow one of their devices to have a serious flaw for two years without addressing the issue. I plan on writing an artilcle about this stellar support Netgear provides its customers. TWO YEARS of allowing a defective product stay on the market with a serious flaw in the firmware. And what is worse, Amazon is still selling these devices. Perhaps I need to speak with Amazon and suggest they, along with Walmart, Best Buy, and any other retail outlet, pull this product off of their shelves. Basically, it is fraud to sell a product with claims of functioning when it does not.
Hi Timothy,
Thank you for taking the time to contact us at NETGEAR Email support.
With regard to your query, there is no firmware update yet for this product. The latest firmware version is 1.0.0.14 and it was released last March 3, 2015.
Your PR2000 warranty details are as follows:
•Purchase date: August 14, 2015 •Basic technical support (from purchase date): 90 days •Hardware warranty (from purchase date): 1 year
Based on the product registration, your device is no longer eligible for free assistance from a support expert. However, I want to make sure you are aware there are other options available for you to utilize such as:
Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.
Thank you for choosing NETGEAR.
Regards,
Minah Expert ID: 46286 NETGEAR Support Expert
This case has already been closed, please log a new support request if you require further help.
My PR2000 is probably the worst Wi-Fi experience I ever had, though it does seem to retransmit the signal via LAN just fine, so I do have some hope for it left.
The SN is 3RA147B6008BC. I've registered it recently
sitting in Holidays in a Hotel And have connected my iPhone and iPad and sometimes my Kindle and Garmin Edge.
Every time I diconnect (disable WiFi) from my iPhone I loose connection at my iPad to and have to wait untile the PR2000 is ready to connect m iPad again.
So please let me have access to the beta wish solve that problem. Possible I find a way in holidays to make an update with Ethernet (hey, why it is not possible to mak update with wifi?).
PR2000 is connected via LAN to my modem(router). A PC is connected to PR2000 via LAN and works fine (there're no hiccups with Internet caused by PR2000, or they are very rare to bother me).
A couple of devices (1-3) are connected to PR2000 via WiFi. I use the PR2000 to cover a blind spot for the WiFi from my router and also to reduces the simultaneous connections count.
My experience:
At first, I've noticed my devices connected to the PR2000 via WiFi would lose connection to the Internet w/o dropping WiFi connection. I've updated firmware to the latest, the problem still occurs, and also devices would occasionally lose WiFi connection altogether (and switch to the router WiFi with low signal strength). Before upgrading the firmware I could just restart WiFi on a device to force it reconnect to PR2000 and it worked for a while. So currently the situation is even worse and also seems to be happening sooner than before (e.g. 5 min after device was first connected to PR2000 I'm safe to assume that it doesn't have Internet anymore - that's basically unusable). I've tried tweaking WiFi settings, turning DHCP off and setting IPs manually - nothing helps.
@elainehi, I think it would be useful to give the Helpdesk a heads about this known issue with the wifi bridge function disconnect problem. So that they can then advise the caller to open a case and get the beta firmware
@sreeni We appreciate your feedback. All our representatives are aware of any issues found and its solution. Rest assured that this will be forwarded to the management to audit the performance our support team and take necessary action.
Just chiming in to this thread since I just received a brand new Trek for an upcoming trip.
Rebooting right off the box, but I'm certain we can get this little bugger stable with proper feedback and testing. Mind you, I have a limited return window and no proof the engineers are actively working towards a fix, and a little worried that it's been in circulation for some time now...
...and the sega begins lol Can't be any worse than the end-all-be-all Linksys WRT1900 reboot monster...
@BARNES- My advice is to return it before it's too late.
This little bug has been around since April of 2014, and Netgear support has been unable to provide a solution. There are other products out there that actually work.
I'm gonna give the beta firmware a spin and than see what happens. Did you try the Beta Firmware? Haven't received a link yet, but did read and approve the beta agreement... So well see.
@ElaineM I opened a support case asking for the beta firmware because I am having the same dropped connection problems with my new Trek router. I am traveling next week and I could really use this fix before that. Unfortunately, the tech ignored everything I said and just started on their script of standard troubleshooting steps that I've already tried. The case is #26555363. Can you please forward to the appropriate person who can send me the beta firmware? Thank you!
It's looking good folks, no disconnects like with .14... I'll test some known exploits, some real world benchmarks alone with some general use I would expect on an average trip this weekend. For me range, security, and stability are key in an off the interstate hotel...
Same here, no disconnects in Hot Spot mode. Though speeds are not good, however I'm aware it's a beta... Also noticed port 23 is open (Could be in debug mode? - again beta).
I concer, Netgear should link this as an open beta it you need Hot Spot mode and who doesn't when traveling.
Oh my, I would love to see DD-WRT or OpenWRT on this sucker!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Curently have four devices connected for the last 18 hours... One is my wifes, and she loves playing those casio's games on the weekend, and she hasn't said anything about connection issues! <- that there is probably the best test I have for evaluating routers lol
Same here, no disconnects in Hot Spot mode. Though speeds are not good, however I'm aware it's a beta... Also noticed port 23 is open (Could be in debug mode? - again beta).
I concer, Netgear should link this as an open beta it you need Hot Spot mode and who doesn't when traveling.
So Telnet is open. Not the best idea.
Did you check, that Telnet was closed in the regular Firmware?
Appears to be open only on the LAN side, not getting a telnet handshake on the WAN side. In fact, it's responding to my scans as a DDos. Tried connecting with Juice on the inside buts it's not responding to my telnet request.
Never tested with .14 which the unit was shipped with...Though I did put the regular .14 in Debug mode, which should reset as soon as the unit was unpowered...Did NOT put the beta in debug mode.
Here's the results on my port scan on the LAN side...
Indeed it has, and thank you again Elaine for the help...
To those having the reboot issue with the PR2000 Trek, should contact support ASAP and get that Beta .15 firmware! Mine has been running flawless all weekend, aside from a little performance tuning needed, offers a really good compromise with size. Those who expect dual core AC performance don't fully understand what compromise means even though everything in our lives is a compromise. They had a saying when it came to engineering; Speed, Cost, Quality - Pick two...
