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Trouble Logging in to Netgear Router

Triew
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Trouble Logging in to Netgear Router

My computer is connected to an ethernet cable that is connected to a Netgear Wireless-G router WGR614 V9. the Netgear Wireless-G router WGR614 V9 is connected to a Motorola SBG 6580 router/modem. I recemtlyl did a factory reset on the Netgear Wireless-G router WGR614 V9 by pressing and holding the small button on the back for 10 seconds. I now want to log in to the Netgear Router so I can change its settings such as the SSID and password. When I go to routerlogin.net and routerlogin.com, I get a message that states, "You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again.". I have tried clearing my browsing data and cache, using different web brosers and another factory reset, but whenever I try to login to my router, I get the same message. I have also used cmd to find my gateway address and entering it into the URl, but it brings me to the login for the Motorola SBG 6580 router/modem, not the Netgear router login. I think I am getting the error message because the Netgear router is not connected directly to my ISP, but I am not sure. How can i log in to my Netgear router to change the SSID and password?

 

Thanks.

Model: WGR614-8CONAS|Cable/DSL Wireless Router 54 Mbps/2.4 GHz (WGR614v8 Comcast),WGR614v9|54 Mbps Wireless Router|EOL
Message 1 of 4
antinode
Guru

Re: Trouble Logging in to Netgear Router

> My computer is connected to an ethernet cable that is connected to a
> Netgear Wireless-G router WGR614 V9. the Netgear Wireless-G router
> WGR614 V9 is connected to a Motorola SBG 6580 router/modem.

   Connected how, exactly?  Which port on the WGR614v9 was connected to
which port on the SBG6580?  Was the WGR614v9 configured as a wireless
acess point, or was the SBG6580 configured in modem-only (bridge) mode,
or did you have two routers cascaded?

> [...] I recemtlyl did a factory reset on the Netgear Wireless-G router
> WGR614 V9 by pressing and holding the small button on the back for 10
> seconds. [...]

   I'd expect that to put the WGR614v9 (back) into full-function router
mode, no matter what it was before.  (That may or may not have disrupted
things, depending on how things were before.)

> [...] When I go to routerlogin.net and routerlogin.com, I get a
> message that states, "You are not connected [...]

   Welcome to what may be the worst error message in the world.  For an
explanation, try:

      https://community.netgear.com/t5/x/x/m-p/1365830

   Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
point to your own router, but that's true only if you use your own
router for DNS name resolution.  Regardless, you should be able to get
to the thing using its IP address, if you can determine (or guess) that.
Normally, that would be something like "192.168.1.1", but it could be
different.

   If your computer was connected to the WGR614v9, _and_ it's configured
to use the WGR614v9 as its DNS server, then I'd expect a name like
"routerlogin.net" to take you to the WGR614v9 management web site (not
to the misleading/useless Netgear error page).  If your computer was
connected to the SBG6580, or if it's configured to use the SBG6580 or
some external DNS server, then you can expect a name like
"routerlogin.net" to take you to the misleading/useless Netgear error
page.

> [...] I have also used cmd to find my gateway address [...]

   "ipconfig" on Windows?  And that address was what, exactly?

> [...] and entering it into the URl, but it brings me to the login for
> the Motorola SBG 6580 router/modem, not the Netgear router login.

   Again, if you're connected to the WGR614v9 (and it's in router mode),
then your computer should see the WGR614v9 as its gateway.

> [...] How can i log in to my Netgear router to change the SSID and
> password?

   I'd disconnect everything from the WGR614v9 except power, and then
cable your computer to one of its LAN Ethernet ports.  Restart the
WGR614v9 and the computer, and try "routerlogin.net" in a web browser.
If that fails, disconnect everything from the WGR614v9 except power, and
reset it again.  Then try the one-computer-only configuration again.

   Note that cascading multiple routers can cause multiple problems, so,
if the router in the SBG6580 is active, then it might make some sense to
configure the WGR614v9 as a wireless access point instead of as a
full-function router.  As I read its Reference Manual, the WGR614v9
lacks a one-step mode option to do that, but almost any router can be
configured as a WAP.  One step-by-step procedure for such (less
accommodating) routers should be here:

      https://community.netgear.com/t5/x/x/m-p/1463500

That's written for a C6300, but the steps are about the same for any
other router (any make/model) which lacks a one-step WAP option.

Message 2 of 4

Re: Trouble Logging in to Netgear Router

The WGR614 V9 is 10 years old. With slow LAN and wifi (no 5GHz) it may be slowing down your network.

 

It has WAN that operates 100BASE-Tx LAN which is slower than many internet services.

 

More modern devices, maybe including your modem, do 1000BASE-Tx on WAN and LAN.
 

Is this the modem?

 

Motorola SURFboard SBG6580 eXtreme Wireless Cable Modem Gateway Specs - CNET

 

If so, it described itself as a modem, whereas you describe it as a  router/modem.

 

What do you use the WGR614 V9 for?

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 4
antinode
Guru

Re: Trouble Logging in to Netgear Router

> [...] If so, it described itself as a modem, [...]

   Who described what "as a modem"?

> [...] whereas you describe it as a  router/modem.

   Perhaps that's because it _is_ a modem+router.  What do you think
that "Gateway" means?  CNET?  What does the maker say about it?

      http://www.arris.com/surfboard/products/wi-fi-cable-modems/sbg6580-2/

      SURFboard(R) Cable Modem & Wi-Fi(R) Router

      High-speed Internet and Wireless N at your fingertips. The
      SURFboard SBG6580 Wi-Fi Cable Modem is 3 products in one device:
      DOCSIS 3.0 Cable Modem, Dual-Band 802.11n Wi-Fi Access Point and
      4-port Gigabit Ethernet Router.

   Yow.

> My hardware [...]

   I'm sure that everyone is grateful for all that other oh-so-useful
information, too.

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